Lilly-Ann Cummings
Fremantle,WA
Summary
Proven hospitality professional with experience at Lawley’s Café, excelling in high-pressure environments and team collaboration. Demonstrated expertise in food handling safety and delivering exceptional customer service, leading to increased repeat business. Skilled in order taking and maintaining cleanliness, fostering positive dining experiences. Achieved commendable levels of customer satisfaction through attention to detail and a strong work ethic.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Lawley’s Café
03.2022 - 04.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
All Rounder
Armadale Park Cafe
09.2021 - 09.2021
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
GED -
Indigenous Tertiary Enabling Course
Bentley, WA02-2025
Certificate III - Tourism And Hospitality
Arrow Training Services
Armadale, WA06-2021
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Food presentation
- Point of sale operation
- Time management
- Attention to detail
- Team collaboration
- Food handling safety
Languages
English
Native or Bilingual
Timeline
Waitress Trainee
Lawley’s Café
03.2022 - 04.2022
All Rounder
Armadale Park Cafe
09.2021 - 09.2021
GED -
Indigenous Tertiary Enabling Course
Certificate III - Tourism And Hospitality
Arrow Training Services
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