Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riwaz Bhandari

Lidcombe,NSW

Summary

Proven Desktop Support Officer with a track record of enhancing system efficiency and user satisfaction at Scotpac Business Finance. Expert in IT Security Management and renowned for exceptional problem-solving skills, ensuring over 90% reduction in user downtime. Skilled in fostering training programs that elevate team capabilities and streamline system operations.

Overview

5
5
years of professional experience

Work History

Desktop Support Officer

Scotpac Business Finance
06.2022 - Current
  • Responded to customer inquiries and provided technical assistance over phone,in person and on email.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.
  • Installed, configured and maintained computer systems and network connections.
  • Assisted in development of system security protocols.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Offered assistance in implementing and developing training programs.
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.

Customer Service Agent

Coles
12.2019 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Education

Bachelor of Information Technology - Computer Networking

Victoria University
Sydney, NSW
07.2022

Skills

  • End-User Training
  • System Administration
  • User Account Management
  • System Configuration
  • Mobile Device Management
  • Software Licensing
  • IT Security Management
  • Network Administration
  • Hardware support
  • Application support
  • Ticketing

Timeline

Desktop Support Officer

Scotpac Business Finance
06.2022 - Current

Customer Service Agent

Coles
12.2019 - 07.2024

Bachelor of Information Technology - Computer Networking

Victoria University

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Riwaz Bhandari