Rixon Watts
Katherine,Northern Territory
Summary
Experienced Recruitment Coordinator with a strong background in management and human resources. Proven ability to lead teams, manage operations, and enhance staff performance through effective training and support. Demonstrated expertise in recruitment, event coordination, and stock management, with a focus on achieving high levels of customer satisfaction. Skilled in people management, time management, and maintaining smooth operational workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recruitment Coordinator
Sunrise Health Service Aboriginal Corporation
2022.04 - Current
- Confirmed appointments and interviews with job candidates.
- Supported job fairs, open houses, and recruiting events.
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and delivered HR training sessions to staff, managers and executives.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
Duty Manager
Katherine Country Club
2021.04 - 2022.04
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Restaurant Manager
McDonald's
2019.01 - 2021.03
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
People Development Manager
McDonald's
2018.11 - 2019.01
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Coordinated technical training and personal development classes for staff members.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Created in-depth training manual for all employees.
Crew Trainer
McDonald's
2013.09 - 2018.04
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Developed and implemented successful onboarding program.
Education
Completed Year 10 -
Blaxland High School
Blaxland, NSWSkills
- Internet Research
- Candidate Sourcing
- Data Tracking
- Written and verbal communication
- Recruitment
- Administrative Skills
- Goal-Oriented
- Retail Staff Management
- Retail knowledge
- Retail management experience
Certification
Certificate II in Retail Operations, McDonald's Australia
Certificate III in Retail Operations, McDonald's Australia
Certificate in Human Resources, Recruitment and Selection, Australian Institute of Management
Timeline
Recruitment Coordinator
Sunrise Health Service Aboriginal Corporation
2022.04 - Current
Duty Manager
Katherine Country Club
2021.04 - 2022.04
Restaurant Manager
McDonald's
2019.01 - 2021.03
People Development Manager
McDonald's
2018.11 - 2019.01
Crew Trainer
McDonald's
2013.09 - 2018.04
Completed Year 10 -
Blaxland High School
Certificate II in Retail Operations, McDonald's Australia
Certificate III in Retail Operations, McDonald's Australia
Certificate in Human Resources, Recruitment and Selection, Australian Institute of Management
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