Riya Chaudhari
Clyde,VIC
Summary
Enthusiastic and highly motivated individual seeking a Peak Trade Casual position Passionate about home entertainment, technology, and customer service with a strong willingness to learn and contribute to a dynamic team. Available for the required period and flexible with working hours.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Harvey Norman
2023.02 - 2024.08
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Supported stock management and merchandising to maintain an organized store environment.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
Customer Service Representative
Optus
2021.12 - 2023.01
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in product recommendations, showcasing a strong knowledge of various products.
- Managed transactions and handled cash with accuracy.
Skills
- Passionate about technology, music, movies, home entertainment
- Strong communication and interpersonal skills
- Ability to work effectively both independently and as part of a team
- Flexible and adaptable to varying work hours and locations
- Experience in retail and customer service environments
Availability
Available to work from early-September 2024 to the start of February 2025, including weekends and across multiple stores within the geographical area.
Timeline
Retail Assistant
Harvey Norman
2023.02 - 2024.08
Customer Service Representative
Optus
2021.12 - 2023.01