Riya Lohani
Sydney,NSW
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Mad Mex by expertly managing high-stress situations and resolving complex issues with empathy. Skilled in active listening and team development, adept at boosting customer satisfaction. Achievements include turning disputes into opportunities for repeat business, showcasing proficiency in both hard and soft skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mad Mex
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed complex customer issues with proficiency, resulting in mutually agreeable solutions.
- Responded to customer requests for products, services, and company information.
Education
Hospitality Management
Rockford College
Rockdale, NSW10.2027
Skills
- Customer service
- Customer satisfaction measurement
- Team development
- Active listening
Timeline
Customer Service Representative
Mad Mex
01.2023 - Current
Hospitality Management
Rockford College
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