Riya Madhuwal
Reno,Nevada
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Law Offices of Jaspreet Singh
Richmond Hill, New York 11418
01.2022 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Organized and updated databases, records and other information resources.
- Reconciled account files and produced monthly reports.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Customer Service Representative
Teleperformance USA
Reno, Nevada 89512
10.2020 - 12.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Front Desk Representative
Vagabond Inn Motel
Reno, Nevada 89502
08.2019 - 09.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming special events.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Implemented marketing and promotional initiatives to increase occupancy.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer Service Associate
Metro PCS
Long Island City, New York 11101
01.2017 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Cross-trained and backed up other customer service managers.
Education
Associate of Science - General Studies
Truckee Meadows Community College
Skills
- Organizational Skills
- Customer Service
- Relationship Building
- Team Management
- Friendly, Positive Attitude
- Good Work Ethic
- Office Management
- Microsoft Office
- Appointment Scheduling
- Social Media and Promotions
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Administrative Assistant
Law Offices of Jaspreet Singh
01.2022 - 01.2025
Customer Service Representative
Teleperformance USA
10.2020 - 12.2021
Front Desk Representative
Vagabond Inn Motel
08.2019 - 09.2020
Customer Service Associate
Metro PCS
01.2017 - 07.2019
Associate of Science - General Studies
Truckee Meadows Community College