RIYA MATHEW

• Oversaw day-to-day operations of the service station, ensuring smooth workflow across all departments.
• Managed administrative tasks including staff scheduling, inventory tracking, and reporting.
• Handled end-to-end HR functions including recruitment, onboarding, payroll coordination, and staff evaluations.
• Led customer service initiatives, resolving customer complaints promptly and professionally.
• Designed and implemented effective visual merchandising strategies to boost in-store sales.
• Maintained safety and regulatory compliance in line with industry standards.
• Monitored stock levels and coordinated with suppliers for timely replenishment.
• Trained and supervised staff to ensure excellent service and adherence to policies.
• Increased customer satisfaction scores by 80% through improved complaint resolution.
• Reduced staff turnover by 50% via new employee engagement strategies.
• Boosted retail sales by 20% through strategic merchandising.

Key Responsibilities:

• Managed all HR functions including hiring, onboarding, employee records, attendance, and payroll.
• Developed and enforced HR policies aligned with legal regulations and company standards.
• Resolved internal staff conflicts and handled disciplinary procedures with professionalism.
• Conducted employee performance reviews and facilitated coaching for underperforming staff.
• Planned and executed staff training programs to improve service standards and compliance.
• Oversaw administrative operations, including inventory, staff scheduling, and vendor coordination.
• Handled customer complaints tactfully, ensuring quick and effective resolutions.
• Maintained organized employee records and HR documentation