Riya Prajapati
Sydney
Summary
Motivated forensic science student with a strong foundation in laboratory practices and a background in customer service. Exceptional problem-solving, communication, and analytical skills. Skilled in working under pressure, efficiently managing multiple tasks, and maintaining accuracy in high-stakes environments. Demonstrates adeptness in handling sensitive information with confidentiality, collaborating in team settings, and quickly adapting to new technologies and methodologies. Passionate about forensic investigations, scientific research, and continuous learning to enhance professional expertise in the field. Driven to explore career objectives and gain experience in all fields contributing to improvements in scientific knowledge, problem-solving skills, and communication.
Overview
4
4
years of professional experience
Work History
Fragrance and Skincare Consultant
LUXASIA
Sydney, New South Wales
10.2023 - Current
- Collaborated with colleagues throughout employment in events such as pop-ups, House of Sephora Bi-annual events, and beauty takeovers to provide advice and communicate with customers
- Provided valuable knowledge to clients regarding newly launched products and made sales in Dolce & Gabbana, Ferragamo, Peter Thomas Roth, First Aid Beauty, and SK-II products
- Generated 22% growth in sales of skincare products within the company within 2 weeks
- Selected to manage brand booths for new launches in First Aid Beauty at both House of Sephora events in 2024
- Offered product demonstrations for clients in store, assisting in spreading awareness and educating on new skincare innovations and benefits, such as Peptide Skinjection beauty takeover in Sephora by Peter Thomas Roth
- Collaborated with high-level executives and directing managers of Dolce & Gabbana to discuss and implement efficient sales techniques such as SPIN Selling, storytelling, and authenticity
Customer Service Representative
SUBWAY®Restaurants
04.2021 - 10.2022
- Handled escalated calls efficiently under 5 minutes, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer service in a fast-paced environment, ensuring customer satisfaction.
- Prepared sandwiches and other menu items accurately and efficiently according to customer preferences.
- Maintained cleanliness and hygiene standards, adhering to food safety regulations.
- Handled cash, card, and digital transactions using POS systems with accuracy.
- Managed inventory by restocking ingredients and monitoring supply levels.
- Worked collaboratively with team members to ensure smooth daily operations.
- Resolved customer inquiries and complaints professionally to enhance the dining experience.
- Followed opening and closing procedures, including cleaning and restocking tasks.
Education
Bachelors of Forensic Science - Crime Scene Investigation
University of Technology Sydney (UTS)
Sydney, NSW11.2026
Skills
- Highly adaptable and quick to learn, with communication and problem-solving abilities highlighted in Good Laboratory Practices
- Strong teamwork and leadership skills, with experience in delegating tasks and fostering collaboration
- Proficient in time management, prioritising tasks adequately, and meeting deadlines with reliability
- Strong in public speaking and presenting ideas clearly to diverse audiences
- Detail-oriented with strong analytical skills, a proactive approach to challenges, and ability to work under pressure
- Technologically proficient, with a willingness to embrace new tools and systems
- Skilled in handling sensitive information and maintaining confidentiality, essential for forensic investigations and customer interactions
- Strong written communication skills, with experience in report writing, documentation, and maintaining accurate records
- Ability to work independently and take initiative, while also excelling in collaborative team environments
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Fragrance and Skincare Consultant
LUXASIA
10.2023 - Current
Customer Service Representative
SUBWAY®Restaurants
04.2021 - 10.2022
Bachelors of Forensic Science - Crime Scene Investigation
University of Technology Sydney (UTS)
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