Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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Riya Rana

Wilson,WA

Summary

Dependable team member with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and handling customer enquires. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience

Work History

Game Master

Lost Reality
04.2024 - Current
  • Managed daily operations of the escape room facility, ensuring smooth business functioning and optimal guest experience.
  • Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
  • Independently managed escape room operations during shifts, including customer service, financial management and overseeing logistical coordination of all bookings
  • Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the start and end of shifts


Cafe Server

San Churro Chocolateria
06.2023 - 10.2023
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
  • Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
  • Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.

Front of House Team Member

Domino's Pizza
08.2021 - 03.2023
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Maintained effective supply levels by monitoring food stock and dry goods.

Education

Bachelor of Science - Psychology

Curtin University
Perth, WA
2026

High School Diploma - ATAR

Ursula Frayne Catholic College
Victoria Park
10.2023

Skills

  • Multilingual
  • Confidence
  • Interpersonal skills
  • Customer service skills
  • Critical thinking
  • Training and Mentoring

Refrences

Dominos- David Walker (Manager)

0457 060 335

Lost Reality- Angelica Tran (Manager)

0432 013 119

Timeline

Game Master

Lost Reality
04.2024 - Current

Cafe Server

San Churro Chocolateria
06.2023 - 10.2023

Front of House Team Member

Domino's Pizza
08.2021 - 03.2023

Bachelor of Science - Psychology

Curtin University

High School Diploma - ATAR

Ursula Frayne Catholic College

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Riya Rana