RIYA ROY
Canberra,Australia
Summary
Dynamic HR professional with 4 years of experience in team management, recruitment, and staff development, seeking to transition into an HR Generalist role. Expertise in recruitment processes, training, and employee relations, coupled with strong knowledge of HR compliance and industrial relations. Recent experience in recruitment for federal government clients, coupled with leadership experience in a fast-paced service industry, provides a solid foundation for creating a positive employee experience. Eager to bring my skills to my , contributing to a compassionate, values-driven team.
Overview
7
7
years of professional experience
Work History
Recruitment Consultant
Randstad
05.2023 - Current
- Conducted end-to-end recruitment processes for federal government positions, ensuring compliance with relevant legislation and policies.
- Provided advice and support to candidates and clients on various HR matters, including industrial relations and workplace issues.
- Ensured a positive experience for candidates throughout the recruitment cycle, maintaining strong communication and managing expectations.
- Developed tailored onboarding processes to ensure smooth transitions for new employees and contractors.
- Collaborated with hiring managers to ensure clear job specifications, candidate selection, and role alignment.
Recruitment Consultant
Hudson
05.2022 - 05.2023
- Managed large government portfolios, supporting clients in the recruitment of Business Support Officers.
- Conducted end-to-end recruitment processes, including job advertising, candidate sourcing, interviews, and selection.
- Delivered a high-quality candidate experience, guiding applicants through the hiring process and offering ongoing support.
- Ensured compliance with recruitment policies and legislative requirements, including conducting pre-employment checks and verifying credentials.
- Managed employee onboarding processes, ensuring seamless transitions for new hires and fostering a positive first impression of the organization.
- Developed and maintained strong relationships with key clients, understanding their staffing needs and tailoring recruitment strategies to meet business requirements.
- Coordinated with various departments to ensure smooth onboarding, training, and induction for new employees.
- Played a key role in resolving employee relations issues, addressing concerns and providing appropriate guidance to ensure a positive work environment.
- Regularly analyzed recruitment data and provided insightful reports to clients regarding trends, challenges, and staffing needs.
Assistant Restaurant Manager
QT Hotel
02.2022 - 04.2022
- Identifying and developing client/business relationships
- Networking to build business information that can be converted into commercial opportunities
- Sourcing suitable candidates and briefing them on the opportunities offered by the client
- Reporting to my General Manager directly about operations and finding ways to generate more revenue and exceeding client satisfaction.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Assistant Restaurant Manager
Tea Lounge & Speaker’s Corner Bar, Hyatt Hotel Canberra- A PARK HYATT HOTEL
09.2018 - 02.2022
- I was responsible to run my department smoothly ensuring all brand standards are maintained as per the organization’s SOP
- Mostly responsible for recruitment, training and development of employees working in my department, conducting monthly meetings to review budget and costing
- Reporting to director and general manager regarding development of new ideas and culture at workplace
- I have also been a part of the back house (Coordinator) to liaise with clients of Hyatt to bring business to the organization
- I have worked in a few projects to attract new clientele to our business which has proved to be successful.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
- Managed a team of 10 staff, overseeing recruitment, training, and performance management to foster a high-performing team.
- Led onboarding and training initiatives for new employees, ensuring they adhered to workplace standards and provided excellent customer service.
- Provided ongoing support and mentorship to staff to improve performance and engagement, while managing any employee relations issues.
- Coordinated events, managed customer expectations, and maintained a positive work environment through effective leadership.
- Worked with senior management to review and update restaurant policies, ensuring compliance with health and safety regulations.
Education
Diploma of Leadership and Management -
Capital College
Canberra2020
Bachelor of Arts (B.A) - Hospitality Management
Edinburgh Napier University
2017
BSC - Management
Bharathiar University
Coimbatore2017
Advanced Diploma - Hotel Management
International Institute of Hotel Management
Kolkata2017
Skills
- End-to-End Recruitment & Selection
- Employee Relations & Conflict Resolution
- Onboarding & Induction Processes
- HR Compliance & Industrial Relations
- Staff Training & Development
SKILL SET
- Workplace Injury Management
- Strong Communication Skills (Verbal & Written)
- Organizational & Time Management
- Adaptability & Problem Solving
- Knowledge of National Employment Standards (NES) & Awards
Accomplishments
- SKILL SELECT PROGRAM:
- As a part of Leadership and Management program in Capital College, I did a research project in identifying market skills for freshly graduates which helped students/graduates to do a short upskill and getting ready for their career start
Additional Information
- ACHIEVEMENTS , Awarded the Best Leader of the year, 2020 by Hyatt Management Team Received the best trainer award in Hyatt for training new hires and graduates Awarded Certificate of Excellence for active participation in Curricular Activities by The Westin Mumbai Garden City
Hobbies
Travelling, Dancing, Ice skating, Badminton
Timeline
Recruitment Consultant
Randstad
05.2023 - Current
Recruitment Consultant
Hudson
05.2022 - 05.2023
Assistant Restaurant Manager
QT Hotel
02.2022 - 04.2022
Assistant Restaurant Manager
Tea Lounge & Speaker’s Corner Bar, Hyatt Hotel Canberra- A PARK HYATT HOTEL
09.2018 - 02.2022
Diploma of Leadership and Management -
Capital College
Bachelor of Arts (B.A) - Hospitality Management
Edinburgh Napier University
BSC - Management
Bharathiar University
Advanced Diploma - Hotel Management
International Institute of Hotel Management
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