RIYA SHAH
Greystanes,NSW
Summary
I’m an MBA graduate with a strong passion for continuous learning and professional growth. I enjoy developing new skills and applying my academic knowledge to create practical, effective solutions for real-world business challenges.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
D-Mart
Ahmedabad, India
08.2024 - 05.2025
- Assisted customers with product queries and purchases.
- Handled billing, returns, and POS transactions.
- Maintained stock levels and organized shelves.
Front Desk Operator-Intern
Nutan Nagarik Sahakari Bank Ltd
05.2024 - 06.2024
- Assisted customers with banking services, transfers, clearing, and loan queries.
- Processed transactions and records in core banking software accurately.
- Handled front-desk operations and branch documentation efficiently.
CUSTOMER SERVICE REPRESENTATIVE / BUSINESS DEVELOPMENT
The House of Abhinandan Lodha
06.2023 - 08.2023
- Generated and qualified leads through targeted outreach and converted clients into confirmed sales.
- Built and maintained strong customer relationships to encourage repeat business and referrals.
- Assisted the sales team in achieving monthly targets through proactive follow-ups and client engagement.
Education
Masters of commerce extension program - Accounts and Data analytics
University of Sydney
09-2027
MBA - Finance
KS School of Business Management
Ahmedabad05-2025
BBA - Finance
KS School of Business Management
Ahmedabad05-2023
Skills
- MS office including Excel, PowerPoint, Word
- Preparing, Reading & Analyzing financial statements
- Customer Interaction
- Data Collection, Survey Design, Report Writing
- INTERPERSONAL SKILLS
- Quick learner & Adaptability
- Time management
TECHNICAL SKILLS
- Collaboration
- Critical thinking & Problem solving
- Communication (verbal & written)
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Certification
- Skill enhancement course - TRAIN, EARN, LEARN by WIRC OF ICAI
- Leadership skills - Indian Institute of Management, Ahmedabad
- SEBI investor certification - National Institute of Securities Markets
Timeline
Customer Service Representative
D-Mart
08.2024 - 05.2025
Front Desk Operator-Intern
Nutan Nagarik Sahakari Bank Ltd
05.2024 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE / BUSINESS DEVELOPMENT
The House of Abhinandan Lodha
06.2023 - 08.2023
Masters of commerce extension program - Accounts and Data analytics
University of Sydney
MBA - Finance
KS School of Business Management
BBA - Finance
KS School of Business Management