Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riyana Von Benecke

Brisbane,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Fitness Trainer

Planet Fitness Morayfield
Morayfield, QLD
08.2023 - 04.2024
  • Monitored client progress and adjusted program accordingly.
  • Demonstrated proper form, technique, and posture for strength training exercises.
  • Encouraged clients to stay motivated throughout their workouts.
  • Inspected gym equipment regularly to ensure safety standards are met.
  • Checked gym equipment for proper use and function.
  • Demonstrated safe and proper exercise techniques to clients.
  • Prepared teaching area for each class and returned equipment to storage after classes.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
  • Coached and encouraged participants during exercises and routines.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.
  • Monitored class participants for appropriate techniques to prevent injuries.
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Promoted classes and facility amenities on social media.
  • Wiped down exercise mats, weights and equipment prior to and after use.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Built and established lasting relationships using encouragement and personal support.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.

Membership Consultant/Academy Trainer

Planet Fitness Moraifield
Morayfield, QLD
10.2022 - 08.2023
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Completed facility tours to demonstrate value of membership and describe key features.
  • Offered details about various optional add-on services and restrictions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Trained PF members during PE@PF hourly sessions.
  • Participated in continuing education courses related to fitness instruction.
  • Conducted assessments of muscle strength, flexibility, endurance, balance, coordination, body composition and other physical abilities.
  • Demonstrated proper form, technique, and posture for strength training exercises.
  • Monitored client progress and provided feedback on performance.
  • Assisted clients with selecting appropriate weight levels and equipment use.
  • Encouraged clients to stay motivated throughout their workouts.
  • Inspected gym equipment regularly to ensure safety standards are met.
  • Checked gym equipment for proper use and function.
  • Prepared teaching area for each class and returned equipment to storage after classes.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Demonstrated safe and proper exercise techniques to clients.
  • Suggested exercise modifications to individual clients to avoid strain and injury.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Promoted classes and facility amenities on social media.
  • Wiped down exercise mats, weights and equipment prior to and after use.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.
  • Monitored class participants for appropriate techniques to prevent injuries.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Enforced safety rules and procedures to minimize injuries.

Volunteer

Muscle Trauma Therapy (COHAF)
North Lakes , Qld
05.2022 - 05.2022
  • Collaborated with others by contributing time and effort to advance needs or further missions.

Practical Student Cert III in Fitness

PCYC Zillmere
Zillmere, QLD
11.2019 - 03.2020
  • Greeted and assisted guests entering facility to provide general information and answer questions.
  • Monitored fitness floor and observed equipment use to address safety concerns.
  • Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.
  • Responded promptly to incidents and emergency situations.
  • Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
  • Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
  • Recommended modifications of exercises to help participants avoid injuries.
  • Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
  • Enforced safety rules and procedures to minimize injuries.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Wiped down exercise mats, weights and equipment prior to and after use.

Personal Assistant

Swanepoel Kruger Attorneys
Arcadia, Gauteng, Southa Afrtica
07.2006 - 02.2009
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Displayed absolute discretion at handling confidential information.

Guest Service Agent

Le Meridian Al Aqah Beach Resort
Fujairah, United Arab Emirates
07.2004 - 07.2006
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Recommended hotel services or amenities that guest may find useful.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

GUEST RELATIONS OFFICER

Tashkent Palace Hotel(Former Le Meridian Tashkent)
Tashkent City, Uzbekistan
03.2004 - 07.2004
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Greeted guests upon arrival and offered assistance. Maintained consistent positive customer feedback.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Enhanced response and resolution systems to meet changing demands.

TELEPHONE OPERATOR

Tashkent Palace Hotel(Former Le Meridian Tashkent)
Tashkent City, Uzbekistan
12.2003 - 03.2004
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Scheduled and coordinated conference calls and video teleconferences.
  • Maintained accurate records of calls placed and received.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

Certificate 3 in Fitness

The College of Health And Fitness
North Lakes, QLD
12.2020

Practitioner in Level I Mind & Muscle Cooperatio

The College of Health And Fitness
North Lakes, QLD
04.2020

Bachelor of Philology

Gulistan State University
Gullistan City, Uzbekistan
05.2003

High School Diploma -

Alisher Navoiy State School N. 17
Uzbekistan
03.1999

Skills

  • Positive Attitude
  • Friendly and Outgoing
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Adaptability and Dependability
  • Team Collaboration
  • Self-Directed

Timeline

Fitness Trainer

Planet Fitness Morayfield
08.2023 - 04.2024

Membership Consultant/Academy Trainer

Planet Fitness Moraifield
10.2022 - 08.2023

Volunteer

Muscle Trauma Therapy (COHAF)
05.2022 - 05.2022

Practical Student Cert III in Fitness

PCYC Zillmere
11.2019 - 03.2020

Personal Assistant

Swanepoel Kruger Attorneys
07.2006 - 02.2009

Guest Service Agent

Le Meridian Al Aqah Beach Resort
07.2004 - 07.2006

GUEST RELATIONS OFFICER

Tashkent Palace Hotel(Former Le Meridian Tashkent)
03.2004 - 07.2004

TELEPHONE OPERATOR

Tashkent Palace Hotel(Former Le Meridian Tashkent)
12.2003 - 03.2004

Certificate 3 in Fitness

The College of Health And Fitness

Practitioner in Level I Mind & Muscle Cooperatio

The College of Health And Fitness

Bachelor of Philology

Gulistan State University

High School Diploma -

Alisher Navoiy State School N. 17

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Riyana Von Benecke