Riyaz Mohammad

• Collaborated with team to streamline daily operations and enhance workflow efficiency.
• Trained new team members on safety protocols and operational procedures.
• Assisted in inventory management, ensuring accurate stock levels and timely restocking.
• Implemented process improvements that reduced operational delays and increased productivity.

Promoted from Analyst to Subject Matter Expert, showcasing growth and expertise in specific area.

Led and trained a team of 15, conducting meetings and setting targets.

Guided team to consistently exceed performance expectations through effective leadership.

Delivered exceptional service to customers through effective troubleshooting via phone and chat. Resolved technical issues and addressed inquiries regarding product features promptly. Processed warranty claims efficiently, ensuring swift resolutions for customers. Consistently achieved or surpassed customer satisfaction targets through dedicated support. Maintained extensive product knowledge to enhance service delivery and support. Managed multiple tasks simultaneously in a fast-paced environment without compromising quality.