RIZAAD ALI
Noble Park,VIC
Summary
With a background in aftersales management and maintenance control, notably at EVO, I excel in staff training and customer relationship management. Leveraging skills in Microsoft Office and team collaboration, I've significantly enhanced service efficiency and customer retention. My proactive approach and keen social perceptiveness have been pivotal in driving performance improvements across teams.
Overview
13
13
years of professional experience
Work History
After Sales Manager
EVO
Melbourne, Victoria
07.2022 - Current
- Provided training and support for new employees on aftersales procedures and best practices.
- Coordinated with sales representatives to ensure smooth transition of customer orders from sales to aftersales.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Performed analysis of customer feedback surveys in order to identify areas of improvement in the aftersales process.
- Analyzed data from various sources such as market research surveys in order to gain insight into consumer behavior.
Maintenance Controller
Lease plan/Sgfleet
01.2021 - 04.2022
- Responding to calls/emails to authorised repairers
- Providing repair authorisation and delegated approvals
- Review additional work requests
- Ensure all services and repairs are efficiently costed and invoiced
- Looking to maximise warranty or goodwill claims
- Providing client with advice or assistance on related issues
- Reconciling client reimbursements
Service/ logistics manager
linfox
01.2017 - 01.2021
- Manage all transport services fleet freight and transport
- Auditing work and customer service ensuring efficiency
- Monitoring/assisting department administrative tasks
- Resolving customer complaints or concerns
- Monitoring/maintaining kpi's are met monthly
Head Mechanic (Supervising technicians)
Frontline Autoservices
01.2016 - 01.2017
- Managing the workshop, emailing and interacting with customers
- Ordering parts and price tagging
- Assigning roles to team members
- Bookkeeping (Invoicing, filing and organising while keeping documents secure and confidential)
Full-time diesel mechanic
L.K Diesels
01.2015 - 01.2016
- Changing over engine blocks
- Cleaning engine bays
- Keeping the workplace secure and exterminating any OH&S protocols
- Sending out engine bay serial numbers of engine blocks to match the specified transport
- Servicing and Maintaining trucks
- Keeping workspace clean
- Interacting with customers
Diesel fitter apprentice
AST Autos
01.2012 - 01.2015
- Maintaining store cleanliness as well as tools, cleaning and maintaining clean environment around the workplace
- Truck servicing
Education
Certificate 1 - IT
Batman Kangan TAFE
12.2015
Certificate 3 - Automotive Heavy Vehicle
Ashton College
12.2013
Certificate 2 - Automotive
Chisholm TAFE
12.2012
Skills
- Self-managed
- Intermediate level of Microsoft Office
- Collaboration and team work
- Safety oriented
- Social perceptiveness and awareness
- Brainstorming and interpersonal communication
- Computer packages
- Email correspondence
- Sales strategy development
- Staff training and development
- Warranty administration
- Customer retention strategies
- Customer relationship management
- Performance tracking and evaluation
- Documentation and reporting
References
Available upon request
Timeline
After Sales Manager
EVO
07.2022 - Current
Maintenance Controller
Lease plan/Sgfleet
01.2021 - 04.2022
Service/ logistics manager
linfox
01.2017 - 01.2021
Head Mechanic (Supervising technicians)
Frontline Autoservices
01.2016 - 01.2017
Full-time diesel mechanic
L.K Diesels
01.2015 - 01.2016
Diesel fitter apprentice
AST Autos
01.2012 - 01.2015
Certificate 1 - IT
Batman Kangan TAFE
Certificate 3 - Automotive Heavy Vehicle
Ashton College
Certificate 2 - Automotive
Chisholm TAFE
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