Rizalino Ongkingco

Technical Skills: Customer service, Conflict Resolution, Team Leadership, Communication Skills, CRM Software.

- Motivated Correspondence Services Administrator / Customer Service Representative with over 16 years of experience in Financial Sector customer support and communication. Proven ability to handle inquiries effectively and maintain high levels of customer satisfaction while contributing to team goals.

- Responded to customer inquiries via phone, faxes, and emails, resolving issues efficiently.

- Managed over 500 customer inquiries daily addressing queries and providing solutions

- Achieved a customer satisfaction score of 95% through effective communication and problem solving skills.

- Developed and implemented a couple of new corresponding system approached that reduced response time by 10%

- Trained and mentored a member of new team members on best practices in customer satisfaction.

- Assisted in development of new training manuals that improved onboarding time for new team members.

- Participated in team meetings to discuss customer feedback and improve service delivery.

- Collaborated with product teams to address common customer issues.

- To monitor, evaluate and report effectiveness of various operations under the Fishing Group

- Conduct audit fieldworks on the following areas: frozen unloading, weighing and receiving, fresh unloading and pricing, prawn harvest, RD Operations and inventories and Philbest fish receiving.

- Discuss the audit findings to the department head and present recommendations to improve the department's divisions or business unit's accounting and management practices.

- Recommend revisions to the existing internal control and operation procedure.

- Monitor the results of the approved recommendations, and prepare status reports on the implementation of audit recommendations. The cope of monitoring shall be on a 24 hour basis.

- Perform other duties and responsibilities that may be assigned from time to time.

- Provide customers with friendly and efficient service through cash handling, registering transactions, answering customer queries and resolving customer complaints

- Answering and responding promptly and efficiently to sales and service calls, provide general information on products and perform other sales related duties as required.

- Assist the research manager in collating information for upcoming projects and developments of the community, assist in other general support duties as required i.e. typing, photocopying, filing and data encoding.

- Provide product information to customers and refer potential sales opportunities to sales managers, other duties as required.

Technical: Customer service, Conflict Resolution, Team Leadership, Communication Skills, CRM Software.

- Motivated Correspondence Services Administrator / Customer Service Representative with over 16 years of experience in Financial Sector customer support and communication. Proven ability to handle inquiries effectively and maintain high levels of customer satisfaction while contributing to team goals.

- Responded to customer inquiries via phone, faxes, and emails, resolving issues efficiently.

- Managed over 500 customer inquiries daily addressing queries and providing solutions

- Achieved a customer satisfaction score of 95% through effective communication and problem solving skills.

- Developed and implemented a couple of new corresponding system approached that reduced response time by 10%

- Trained and mentored a member of new team members on best practices in customer satisfaction.

- Assisted in development of new training kanuals that improved onboarding time for new team members.

- Participated in team meetings to discuss customer feedback and improve service delivery.

- Collaborated with product teams to address common customer issues.