Rizwan Ali

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.

• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked and verified photo identification prior to granting facility access.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Reported suspicious activities and persons to law enforcement.
• Permitted entry with escort for approved persons into secure locations.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
• Oversaw daily monitoring and patrolled buildings, grounds and work sites

• Answer alarms and investigate disturbances. Monitor and authorize entrance and departures of employees, visitors, and maintain security of premises.

• Write reports of daily such as equipment or property damage, presence of unauthorized persons, or unusual occurrences.

• Answer telephone calls to take messages, and provide information to control and client.

• Train and assist junior Patrol Officers.

• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Monitored employee activities, confirming compliance with security regulations.
• Reported irregularities such as fire and safety hazards to maintenance.