Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Accomplishments
Awards
Other activities
Affiliations
Languages
References
Timeline
Generic

Rizwan Hussein

Melbourne,VIC

Summary

Dynamic professional with extensive experience at ANZ Banking Group, excelling in risk assessment and incident management. Proven ability to enhance cybersecurity measures and streamline operations, resulting in improved data protection. Strong communicator and problem solver, adept at collaborating with teams to achieve organizational goals and ensure compliance with industry standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fleet Assistant

Rentco Transport Equipment Rentals Pty Ltd
Melbourne, VIC
04.2024 - Current
  • Coordinated fleet scheduling and maintenance for transport equipment rentals.
  • Managed inventory of rental equipment and ensured availability for clients.
  • Assisted in processing rental agreements and customer inquiries promptly.
  • Provided administrative support to Fleet Manager as needed.
  • Responded promptly to customer inquiries regarding delivery status or other issues.
  • Assisted in scheduling and dispatching fleet vehicles for daily operations.
  • Communicated effectively with team members about changes in schedules or routes.
  • Conducted safety inspections on all vehicles before they were dispatched.
  • Analyzed current procedures and made recommendations for improvement where applicable.

Security and Technology Risk Analyst, Pacific

ANZ Banking Group, Pacific Operations
Suva
06.2021 - 04.2024
  • Technology Risk: Risk Assessment for Eight Pacific Countries. (Fiji, Cook Islands, Tonga, Solomons, Western Samoa.) Timor, Kiribati, and Vanuatu. Ensuring all controls employed are followed as per standard. (19 controls across different standards), such as Incident Management, Change Management, Vendor Management, Backup Management, Capacity Management, Recovery and Backup Management, Event Management, User Access Management, and Information Security Management, to name a few.
  • Developed risk assessment reports for senior management review.
  • Analyzed risk data to identify potential vulnerabilities in operations.
  • Identify threats, risks, and vulnerabilities in the technology space, and ensure treatments are loaded and tracked to remediate those threats.
  • Provide awareness to staff on security habits and behaviors to ensure risks are understood, easily identified, and reported immediately.
  • Perform reviews on cybersecurity, business continuity, and disaster recovery, and report RAS to stakeholders.
  • Presenting and discussing assessment outcomes in risk forums, such as Pacific Technology Risk Management Forums.
  • Works closely with other technical, incident management, and forensic personnel to develop a fuller understanding of the intent, objectives, and activities of cyber threats.
  • Key Control Assessments: Continuously review and assess the controls employed for technology processes, and update the NFR HUB (Non-Financial Risk) with the outcomes of the assessment results and treatments.
  • Ensure technology processes are within the standards set by ANZ.
  • Monitor and report Key Risk Indicators (KRI) to ensure they are within the threshold set, and share the same with the stakeholders.
  • Tracking and verifying IT risk are appropriately mitigated.
  • Recording minutes for risk forums and presenting the same to the forum members.
  • Provide regular updates to management, technology, and stakeholders.
  • Access Management: Review and assess that appropriate and justified access is provided to staff to ANZ systems, especially privileged accounts, ensuring no unauthorized access is held. This review is performed every quarter, as there was a lot of movement of staff within the organization.
  • Ensuring proper procedures and approval paths are followed when providing access to staff.
  • Incident Management: Review and assess incident management that impacts technology systems, and keep track to ensure incidents are prioritized and managed as per standards.
  • Reporting and tracking on high-priority incidents/events to ensure remediation and treatment are implemented to avoid future disruption. Ensuring all relevant details of the incident are captured, with impacts such as financial, customer, business, and compliance.
  • Organize a meeting with relevant stakeholders and agents to discuss the breaches, and provide ideas for improvement.
  • Assist in the enhancement and management of the IT Controls program.
  • Treatments and Remediation: Proactively track all issues, treatments for remediation action steps tracking, issue updates and status, carry out ongoing reviews, exception approvals, and the risk metrics.
  • Calculating the impact of potential events and change management.
  • Constant monitoring of the treatment task to ensure all actions are completed by the given due date, and reassessing the control post-treatment.
  • DR (Disaster Recovery) Review: DR exercises for all Pacific applications (including large-scale exercises) are performed according to the required schedule, and outcomes are recorded. Actions from DR exercises and unplanned disruptions (when DR is invoked) are reported, assigned, and monitored. Monitoring and reporting the outcome of disaster recovery exercises are conducted at the required frequency for all critical technology applications.
  • Ensuring technology vendors are compliant with the controls and policies as per the standards set by ANZ. Review of Vendor BCP and DR activities and plan to evidence continuity of services, business, and customers is not impacted.
  • Ensuring that backups are completed according to business requirements for critical systems.
  • Any issues identified with backups are resolved in a timely manner, and restoration tests are carried out to ensure the validity of the backups, which are retained for the required period.
  • Penetration/Vulnerability Testing: Ensuring Pacific critical and sensitive apps are in scope for penetration testing, and issues identified from the penetration/vulnerability test are resolved in a timely manner or through the risk management process.
  • Asset Criticality Assessment: Access and monitor all assets and applications used in the Pacific pass-through critical assessment, and ensure they are compliant. Any non-compliant asset is immediately reported to asset owners for treatment and remediation.
  • Coordinate with relevant asset owners, teams, and discuss results for the control assessment, and provide recommendations for improvement.
  • Asset Life Cycle: Ensuring technology assets/systems are within their life cycle, are current and updated, and that action is being taken for any assets/systems approaching the end of life.
  • Any asset that is approaching the end of its life cycle is referred to its owner for renewal processes, and to ensure the same is completed within the time frame.
  • Change Management: Ensure teams endure the ANZ Delivery Framework (ADF) to meet delivery policy obligations for any deliverables.
  • Monitoring that all changes implemented into the environment are accompanied by an approved Change record, with a risk assessment completed.
  • Ensuring that change implementation plans are reviewed and categorized appropriately, and that all interested stakeholders are involved and made aware of the change.
  • Ensuring technology vendors are compliant with the controls and policies as per the standards set by ANZ.
  • Assisted in crisis management planning and response initiatives.
  • Business Continuity Plan (BCP): Assess and measure readiness for the business continuity plan for all technology assets and applications.
  • Ensure BCP is invoked, and a smooth transition is employed and tested at a required frequency.
  • Ensuring BCP testing is employed and tested at the required frequency, and results are discussed at all relevant forums, and treatment is employed and completed in a timely manner.
  • Monitored compliance with regulatory standards and internal policies.

Systems Administrator

ANZ Pacific Operations
Suva
11.2017 - 06.2021
  • Troubleshoot problems reported by users, and analyze and isolate issues via incident management standards (ITIL).
  • Performing triage on major incidents, preparing communications to the business advising on the issues and impacts, organizing Tech Bridge calls, and inviting all interested parties responsible for the asset to meet the resolution SLA.
  • Calculating priorities on reported incidents.
  • Manage incidents through the ServiceNow portal (ticketing system).
  • Evaluate and modify the system's performance.
  • Maintain network facilities in individual machines, such as drivers, settings of personal computers, and printers.
  • Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations.
  • Install and configure software and hardware.
  • Manage network servers and technology tools.
  • Set up accounts and workstations.
  • Monitor performance and maintain systems according to requirements.
  • Manage the configuration and operation of client-based computer operating systems.
  • Change Management – raising change records and ensuring all necessary details of the change are captured, and tasks are performed. Calculating risk factors on that planned change.
  • Verify backups of data.
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution.
  • Partner with internal and external partners to communicate project status, activities, and achievements.
  • Manage staff and user credentials, and frameworks.
  • Performed user access reviews to ensure all access is valid and up to date.
  • Identifying vulnerability and working on the appropriate remediation.
  • Ensure our assets comply with our policies, and are compliant.
  • Troubleshoot all vendor problems, and present them to management as required.
  • Liaising with vendors such as Vodafone, Telecom Fiji, Datec, and Xerox to ensure the organization receives quality and efficient service.
  • Coordinate all vendor management tasks, inclusive of working with external vendors and internal employees.
  • Maintaining professional relationships with vendors.
  • Managing mobile connection and device issues for staff.
  • Troubleshoot all vendor problems, and present them to management as required.
  • Identify improvements that can benefit businesses and users, and work closely with stakeholders for solutions.
  • Troubleshot hardware and software issues to maintain operational efficiency.
  • Assisted with the deployment of new technologies and upgrades throughout the organization.
  • Provided technical support and training to staff on system usage and best practices.
  • Monitored system performance and conducted regular maintenance checks for reliability.
  • Provided technical support to end-users across the organization with IT related issues and queries.
  • Managed user accounts in AD ensuring users have appropriate access rights.
  • Provided appropriate permissions to users for accessing files and databases.
  • Monitored systems performance to identify potential issues and provided solutions as needed.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Assisted with disaster recovery efforts during outages or other unplanned events.

Collection Officer

ANZ Pacific Operations
Suva
09.2016 - 11.2017
  • Creating Marco Template for Lending Team (Digitizing forms) for business (Commercial Reporting tool for Fiji and PNG, Day 2 Drawn Down Check list, Beam Journal Check list)
  • Managed customer accounts to ensure timely collection of outstanding debts.
  • Communicated with clients regarding payment plans and financial obligations.
  • Collaborated with internal teams to resolve disputes and streamline collection processes.
  • Negotiated payment arrangements with customers to facilitate debt resolution.
  • Educated clients on the implications of non-payment and debt management strategies.
  • Processed payments from customers according to company policies and procedures.
  • Assisting in Collection process for the team
  • Assistance wherever possible in IT related Issues

System Administrator (Contractor)

ANZ Pacific Operations
Suva
07.2015 - 09.2016
  • Assistance with the Windows 7 upgrade rollover for 600 staff members.
  • Enterprise Server Upgrades
  • End User Support (600 users and 15 sites).
  • Monitor and ensure that standalone PCs are compliant, and that all upgrades and patches are deployed in a timely manner.
  • Monitored system performance and implemented improvements as needed.
  • Conducted regular backups to safeguard data integrity and availability.
  • Created user accounts and managed access rights for users.
  • IT Asset Management (ITAM) maintained an inventory of hardware assets, including servers, laptops, and desktops.

Apple Certified Macintosh Technician / Office Manager

Logical Systems
Suva
01.2006 - 01.2015
  • Company Overview: Apple Authorized Service Provider & Reseller.
  • Manage sales and after-sales support for Apple products.
  • Managing stock and inventory for Logical Systems.
  • Preparing the daily activity report and sending it to our New Zealand office, as well as visiting customers.
  • Providing customer service either on the phone or in person.
  • Attending to complaints onsite and in-house, configuring networks and routers on Apple and Windows computers.
  • Configuring airport base stations/routers, loading operating systems on both Mac and Windows, and installing software applications.
  • Structured cabling.
  • Setting up a wireless network, running diagnostic tests, and troubleshooting hardware faults and operating systems.
  • Manage and upgrade operating systems (Windows, Mac), and relevant product suites for different operating systems.
  • Assisted customers with technical support and troubleshooting inquiries.
  • Performed repairs on Apple devices, ensuring functionality and performance.
  • Diagnosed software and hardware issues for Macintosh systems.
  • Maintained inventory of parts and tools for efficient service delivery.
  • Conducted system updates and installations for clients' Macintosh systems.
  • Educated customers on proper device usage and maintenance practices.
  • Assisted users with technical support inquiries via phone, email or chat.

IT Support Officer

Mediaform Computer Supplies
Suva
01.2004 - 01.2005
  • Sales and support.
  • Maintain server and daily backups.
  • Hardware troubleshooting and configuring the internet.
  • Installation of operating systems.
  • Diagnosed and resolved user problems through remote assistance and on-site visits.
  • Preparing weekly reports and correspondence.
  • Assisted in implementing new technologies to improve operational efficiency.
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Diagnosed hardware failures in workstations, laptops, printers, and scanners.
  • Maintained an inventory of all technology assets within the organization.
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.

Education

Certificate - Cyber Security

ISC2
01.2025

Diploma - Information Technology, Networking

Fiji National University - TAFE - Western Sydney Institute
01.2016

Fiji School Leaving Certificate -

Rishikul Sanatan College
01.1996

Fiji Junior Certificate -

Rishikul Sanatan College
01.1994

Skills

  • Risk Assessment
  • Incident Management
  • Technical Support
  • Data protection
  • Effective Communication
  • Problem Solving
  • Cybersecurity Analysis
  • Record Keeping
  • Team Collaboration
  • Cost reduction techniques
  • Inventory Control
  • Basic mechanical repair
  • Problem Management
  • Change Management
  • BCP (Business Continuity Plan)
  • Disaster Recover Management
  • End User Computing
  • Information Security
  • Macro

Certification

  • ISC2: Certified in Cybersecurity (CC)
  • Western Sydney institute (TAFE): Diploma in Information Technology
  • Fiji National Training Council (FNTC): Certificate in pc hardware servicing, repairs and maintenance.
  • Training & Productivity Authority of Fiji (TPAF): Certificate of achievement – CompTIA Network+
  • New Zealand Pacific Training Centre (NZPTC): Certificate in computer Training- Microsoft Office Suite
  • Certificate of Completion ANZ Pacific Operations Automation Anywhere Training Course
  • I am currently enrolled with CISM (Certified Information Security Manager)

References

  • Abdul, Ifraz, Technology Area Lead – Pacific IT Operations, abdul.ifraz@anz.com, +679 3223682, +679 9997917, ANZ Banking Group, Pacific Operations
  • Megan, Tapsell, General Manager, Technology Delivery, Megan.Tapsell@anz.com, +64092513052, +64021552169, ANZ Bank Group Limited
  • Shaheed, Ali, Head of Risk and Compliance, shaheed.ali@housing.com.fj, +679 3392977, +679 9991033, Housing Authority

Hobbies and Interests

Travelling, Watching rugby, Playing soccer, Swimming, Keeping myself updated with upcoming Technology & Digital solutions.

Accomplishments

  • Seconded to IT Manager (ANZ Kiribati) - managed ANZ Kiribati Technology Team for a period for outgoing IT Manager. I had to ensure there is no business disruption and business continuity while providing training and support to the new IT office on the ground. While in that role, executed a few projects such as setting up DR/BCP site and aligning mobile plans and meeting local vendors. Educated and ensuring staff understand the importance of using Tech Connect (Technology Portal) for incidents and requests. Was also part of the leadership forum while relieving in that role. Received accolades from ANZ Country Head upon completion of secondment.
  • Relieved as Team Leader for ANZ System Admin Team in absences of Team Leader at ANZ ensuring business is as usual and managing 4 staff’s welfare. Attending projects and leadership meetings. Ensuring issues and requests are dealt with accordingly. Received great feedback from ANZ Leadership Team.
  • Cyber Ambassador at ANZ for Security Habits provides an engaging and measurable approach to empower ANZ staff to develop security capabilities and skills so we can be safe in this digital world. The program applies right security behaviors and uplift our education for Cyber security and learning on security habits. As a Cyber Ambassador, we lead group-based interactive discussions and activities with teams in the business area.
  • Digitalization & Change Management - attended ANZ’s Automation Anywhere (AA) training and implemented a working BOT to Technology space for extraction of printing data from print server. Following AA training, I have designed many Marco SMART Forms for business departments as a process improvement initiative and pushing the Digital agenda at ANZ.
  • Well Managed Agenda – been part of various business and technology audits with responsibilities including tracking and monitoring the progress of all outstanding issues from Group Internal Audit (GIA) audits & other reviews that relate to Technology space. Ensuring that agreed actions and remediation activities have been undertaken, and all issues appropriately closed within allocated timeframes. Responsible for the preparation of ANZ Technology Risk Management Forum Pack for the Pacific.
  • Team Lead of ANZ Expense Initiative group for ANZ Pacific Operations to review mobile expenses for around 250 connections and provide solution to any wastage and provide progressive update. Post an extensive analysis and solution was provided to the Leadership Team and approval, managed to reduce costs by $16k/month by streamlining mobile plans across ANZ business.
  • Member of ANZ Pacific Technology People Pillar Squad. This squad is responsible for analyzing and identifying skill gaps in Technology across the Pacific and organizing relevant training programs to Tech staffs to upskill the knowledge.
  • Branch decommissioning from Technology space working with Assurance team ensuring a smooth transition and all Assets and Data are decommissioned according to the standards and policies and records are registered.
  • Played an important role in setting up BCP site for ANZ Kiribati and assisted business with necessary requirement for a smooth BCP function.
  • Represented Technology Risk in relocation of ANZ Branch in Kiribati due to structural damage to the main branch and was deem not safe. Role involved calculating risk and providing mitigation, involve in discussion with management and stakeholders, ensuring network appliances were working as expected and any issue arose was resolved in timely manner.

Awards

2021 ANZ Award Role Model in Technology Space for carrying the ICARE values and delivering our purpose, our strategy, and our culture. Going above and beyond deliver on our strategy, deliver what matters, and succeed together., Reorganization ANZ award in Outstanding Contributions and Living Our Purpose Everyday Through Our Values., 2018, 2019 and 2020 – ANZ’s Outstanding Performer in System Analyst Role, performing strongly and achieving the strategy priorities and deliverables in line with the ICARE values.

Other activities

  • Attended AGFA product training held in Auckland, New Zealand
  • Attended Internal Sales Training- Customer Focus
  • I was part of the cost initiative group whereby rolled out new plan for the bank leading into significant savings. Currently leading scrum on printing initiative to save on paper and printing cost for the bank.
  • Preparing monthly reports and data analyzation for printing and landline and presenting in leadership meeting on monthly basis
  • Team member in responsible in IAM Amplified release and great understanding in NFR Hub

Affiliations

  • Cyber Ambassador at ANZ
  • Team Lead of ANZ Expense Initiative group for ANZ Pacific Operations
  • Member of ANZ Pacific Technology People Pillar Squad

Languages

English
Professional
Hindi
Professional

References

References available upon request.

Timeline

Fleet Assistant

Rentco Transport Equipment Rentals Pty Ltd
04.2024 - Current

Security and Technology Risk Analyst, Pacific

ANZ Banking Group, Pacific Operations
06.2021 - 04.2024

Systems Administrator

ANZ Pacific Operations
11.2017 - 06.2021

Collection Officer

ANZ Pacific Operations
09.2016 - 11.2017

System Administrator (Contractor)

ANZ Pacific Operations
07.2015 - 09.2016

Apple Certified Macintosh Technician / Office Manager

Logical Systems
01.2006 - 01.2015

IT Support Officer

Mediaform Computer Supplies
01.2004 - 01.2005

Certificate - Cyber Security

ISC2

Diploma - Information Technology, Networking

Fiji National University - TAFE - Western Sydney Institute

Fiji School Leaving Certificate -

Rishikul Sanatan College

Fiji Junior Certificate -

Rishikul Sanatan College

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