Rizwan Sandhu
Geelong
Summary
Proficient in managing and optimizing office operations to drive productivity improvements and enhance organizational efficiency. Strong organizational and communication skills facilitate seamless workflows and ensure efficient task execution across teams. Experienced in effective team collaboration techniques, adaptable to dynamic work environments, and committed to fostering a culture of continuous improvement. Results-oriented professional dedicated to achieving operational excellence and supporting organizational goals.
Overview
20
20
years of professional experience
Work History
Justice Officer (Casual)
Department of Justice
07.2025 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Processed purchase orders, service contracts and financial reports.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased customer service success rates by quickly resolving issues.
- Taking deliveries and organising them.
SECURITY CONCIERGE (Casual)
Wilson Security
02.2024 - Current
- Company Overview: Geelong, VIC, Government Offices
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
SECURITY OFFICER
G4S
02.2024 - 06.2025
- Company Overview: Geelong, VIC. Magistrates' Court
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
NIGHT AUDITOR/FRONT DESK AGENT
Holiday Inn
06.2024 - 10.2024
- Company Overview: Geelong
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
CUSTOMER SERVICE REPRESENTATIVE
Enterprise car rental
03.2021 - 08.2023
- Company Overview: Hobart, Tasmania
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
GENERAL ACCOUNTANT
Accounts bridge Pty Ltd.
07.2018 - 06.2019
- Company Overview: Campbellfield, Victoria
- Prepared monthly, quarterly and annual financial reports for management review.
- Managed accounts receivable and payable cycles, including invoicing customers, preparing checks, entering payments into the system, reconciliation of bank accounts and credit cards.
- Prepared and filed tax returns for individual, business, and corporate clients.
- Assisted clients in understanding the complexities of their taxes to ensure accuracy of returns.
- Resolved customer service inquiries in a timely manner while maintaining professionalism at all times.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
BUSINESS DEVELOPMENT OFFICER
The Bank of Punjab
02.2010 - 07.2012
- Company Overview: Mandi Baha Uddin, Punjab, Pakistan
- Developed and implemented business development strategies to increase sales revenue.
- Conducted market research to identify potential clients and industry trends.
- Attended networking events to build relationships with potential clients.
- Developed customer outreach programs to maintain existing accounts.
- Coordinated meetings between senior management and key stakeholders regarding business development issues.
- Traveled throughout assigned territory to call on regular and prospective clients to grow and maintain relationships.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CUSTOMER SERVICE REPRESENTATIVE & ADMINISTRATION
National Data Base and registration authority of pakistan
02.2006 - 06.2009
- Company Overview: Lahore, Punjab
- Developed and maintained database systems to ensure data accuracy and integrity.
- Maintained a high level of security for databases, including backups, recovery procedures, and access control policies.
- Entering the respondent's data in blank fields (e.g. geographic location, contact information and mother tongue). Extracting and verifying household family information from the national database and registration authority.
Education
Diploma of Leadership And Management - Management
Central Australian College
Hobart, TAS09.2020
Master of Professional Accounting - Accounting
Holmes Institute
Melbourne, VIC07.2017
MBA/Master of Marketing And Sales - Marketing And Sales
Australian Catholic University
Fitzroy, VIC07.2015
Advanced Diploma of Community Services - Family And Community Services
AIBT
Hobart, TAS12-2022
Skills
- Phone communication for customer engagement
- Proficient in call coordination
- Experienced in addressing customer concerns
- Prioritization of tasks
- Office management
- Meticulous data organization
- Simultaneous project oversight
- Relationship management
LANGUAGES
English - Professional
Urdu - Professional
Hindi - Professional
Timeline
Justice Officer (Casual)
Department of Justice
07.2025 - Current
NIGHT AUDITOR/FRONT DESK AGENT
Holiday Inn
06.2024 - 10.2024
SECURITY CONCIERGE (Casual)
Wilson Security
02.2024 - Current
SECURITY OFFICER
G4S
02.2024 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
Enterprise car rental
03.2021 - 08.2023
GENERAL ACCOUNTANT
Accounts bridge Pty Ltd.
07.2018 - 06.2019
BUSINESS DEVELOPMENT OFFICER
The Bank of Punjab
02.2010 - 07.2012
CUSTOMER SERVICE REPRESENTATIVE & ADMINISTRATION
National Data Base and registration authority of pakistan
02.2006 - 06.2009
Master of Professional Accounting - Accounting
Holmes Institute
MBA/Master of Marketing And Sales - Marketing And Sales
Australian Catholic University
Diploma of Leadership And Management - Management
Central Australian College
Advanced Diploma of Community Services - Family And Community Services
AIBT
VISA INFORMATION
491 Skilled regional visa with no work restrictions.
AVAILABILITY
I am available full time
Hobbies and Interests
Playing Sports, Gardening, Volunteering, I like trying new recipes and food trends., I enjoy cooking for friends and family gatherings., Exploring famous landmarks, historical sites, and cultural attractions in a new destination., Train Travel, Road Trips
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