Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Rizza Pagayon

Tennant Creek,NT

Summary

Highly skilled and enthusiastic professional with years of experience in managing daily operations in patient-centric medical offices. Supervision of human resources, budgeting, supply management and patient services. Develop and lead productive and efficient staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Practice Manager

Tennant Creek General Practice
10.2019 - Current
  • Implementing standard policies and procedures that will keep the practice running smoothly
  • Delegating tasks, team planning and building
  • Ensure high quality standards and safe workplace
  • Understanding and delivering quality healthcare
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw accounting, budgeting, and financial reporting.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Emergency Nurse - Casual

Tennant Creek Hospital
Tennant Creek, NT
12.2022 - Current
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Educated patients and answered questions about health condition, prognosis, and treatment.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning.
  • Remained calm and productive during life-threatening situations to maximise positive outcomes.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Monitored patient reactions after administering medications and IV therapies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

Practice Nurse

Sonic HealthPlus Hay, CBD West Medical Centre
07.2015 - 09.2019
  • Organizing the working area into a safe and competent practice (treatment/doctor rooms/reception) including call/recall for health promotion
  • Supervision of junior staff
  • Ensuring pharmaceutical stocks and medical supplies are maintained
  • Collaboration on organizational and professional issues, including policies, protocols and quality standards
  • Patient data management
  • Accomplishes daily drug inventories
  • Checks manufacturing date and expiry date of medications
  • Ensures proper storage of drugs
  • Recruiting and training newly hired nurses and reception staff
  • Giving information, advise and support to patients and carers
  • Health promotion
  • Liaison with other members of the practice team
  • Attending seminars in relation to continuing nursing education
  • Participates in improving the practice in compliance to RACGP Accreditation through regular auditing
  • Preliminary assessment of patients for pre-employment medicals
  • Triaging
  • Providing emergency care, IV infusions, injections, phlebotomy, immediate wound care, etc
  • Dispensing medication in accordance to the 7 rights in drug administration
  • Performing tests and health screening (Audiogram, Spirometry, ECG, Blood Glucose
  • Test, Urinalysis- dipstick, Pregnancy test, ante/ post-natal care, diving/off shore, etc.)
  • Reinforcing of health instructions given to patients and family
  • Evaluation of care given
  • Identifying ways to improve nursing practice by attending weekly nurses' and doctors' meeting.
  • Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
  • Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
  • Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Maintained constant communication with physician and other members of care team.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Collected blood, skin scrapings, and other laboratory specimens and prepared for lab testing.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.

Nurse Practice Manager / Senior Staff Nurse

Riverview Medical Clinic
01.2013 - 03.2015
  • Organizing the working area into a safe and competent practice (treatment/doctor rooms/reception) including call/recall for health promotion
  • Supervision of junior staff
  • Ensuring pharmaceutical stocks and medical supplies are maintained
  • Collaboration on organizational and professional issues, including policies, protocols and quality standards
  • Clinic accounts and patient data management
  • Accomplishes daily drug inventories
  • Checks manufacturing date and expiry date of medications
  • Ensures proper storage of drugs
  • Recruiting and training newly hired nurses
  • Giving information, advise and support to patients and carers
  • Health promotion
  • Liaison with other members of the practice team
  • Attending seminars in relation to continuing nursing education
  • Evaluation of applicants for vacant position
  • Preliminary assessment of patients for pre-employment medicals
  • Triaging
  • Providing emergency care, IV infusions, injections, phlebotomy, Foley/ straight catheterization, immediate wound care, etc
  • Dispensing medication in accordance to the 10 rights in drug administration
  • Performing tests and health screening (Audiogram, ECG, Blood Glucose Test
  • Urinalysis- dipstick, gravindex test, ante/ post-natal care, diving/off shore, etc.)
  • Performing aviation medicals for certification process of Civil Aviation Authority
  • United Kingdom, New Zealand, Canada, and Australia
  • Performing Minor surgical procedures under physician's supervision (LA Infiltration including ring blocks, cautery/ fulguration of skin tags, warts, solar keratosis, removal of cysts/ lipomas, I&D, IGTN, suturing, ear syringe)
  • Reinforcing of health instructions given to patients and family
  • Conducting/demonstration and teaching sessions of Basic First Aid/ CPR in coordination with the doctor for private companies
  • Assisting doctors in emergency call-outs, transport service for critically ill patients
  • Evaluation of care given
  • Compiling statistics and reports on nursing activities
  • Identifying ways to improve nursing practice

Paediatric Ward and Paediatric ICU Nurse

Corazon Locsin Montelibano Memorial Regional Hospital
02.2010 - 04.2011
  • Paediatric Ward and Paediatric Intensive Care Unit, ensures patient safety at all times
  • Conducts individualized patient assessment, prioritizing the data collection based on the patient's immediate condition
  • Documents assessment findings, physical or psychosocial responses of the child to nursing intervention and progress
  • Notifies physicians of clinical changes, any untoward development or laboratory results
  • Initiates emergency resuscitative measures according to paediatric resuscitation protocols
  • Performs medication administration using age appropriate guidelines as ordered by the paediatrician in an accurate and timely manner
  • Daily checking of medications, emergency kit, and if machines are functioning well
  • Observes strict aseptic technique such as hand washing in doing nursing procedures, observes sterile technique during invasive procedures
  • Provides emotional and spiritual support to the patient and family
  • Conducts ongoing assessments and develops plan of care that is individualized for the patient reflecting collaboration with other members of the healthcare team
  • Determines needs pertaining to growth and development
  • Facilitates health teaching one-on-one/class to patients and co-workers in the hospital especially during endemic seasons
  • Maintains privacy and confidentiality in nurse/child relationships
  • Serves as a child advocate
  • Provides care in a non-judgmental, non-discriminatory manner that is sensitive to the patient's and family's diversity, preserving their autonomy, dignity and rights
  • Maintains harmonious relationship and coordination with all personnel for continuous concern of patient.
  • Worked effectively in fast-paced environments.

Emergency Room Registered Nurse

Corazon Locsin Montelibano Memorial Regional Hospital
01.2008 - 02.2010
  • In ER/TRAUMA room
  • Delivers nursing care to patients with minor to severe injuries, including the critically injured according to the needs of the patient within the scope of hospital's policy and procedure
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Assisting in minor surgeries
  • IV insertion, regulation and calibration from paediatric to adult patients
  • Admits patients following the ‘Admissions Pathway.'
  • Performs nursing and wound care; ensuring principles of aseptic techniques are adhered to
  • Documents and implements new orders from physicians
  • Receives endorsements/handover from paramedics transporting patients via ambulance
  • Competent in assisting resuscitation to adults, children and neonatal patients
  • Keeping up with the updated CPR and First Aid Protocol
  • Accompanies critical patients when doing diagnostic procedures such as Xray, Lab tests, etc
  • Assists in the delivery of babies and performing newborn care to neonates

Education

International Registration For Overseas Nurses -

IHNA (Institute of Health And Nursing Australia)
Perth, WA
05.2015

Graduate of Bachelor of Science - Nursing

University of St. La Salle
Philippines
03.2007

Skills

  • Ability to work in a fast-paced environment
  • Communication and Teamwork
  • Leadership and management
  • Organisation and time management

Certification

Completed “Understanding Vaccines and the National Immunisation Program” Course

(2019)


ANZCO Certified Drug Screening Collector (Sep 2015)

Audiometric Officer Course (Oct 2015)

Affiliations

Australian Health Practitioner Regulation Agency

(July 2015)

Registration Number: NMW0001972633


Nursing Board for Brunei

(December 2012)

Nursing registration. no. 01-548


Professional Regulation Commission - Philippines

(December 2007)

License Number: 0461641

Timeline

Emergency Nurse - Casual

Tennant Creek Hospital
12.2022 - Current

Practice Manager

Tennant Creek General Practice
10.2019 - Current

Practice Nurse

Sonic HealthPlus Hay, CBD West Medical Centre
07.2015 - 09.2019

Nurse Practice Manager / Senior Staff Nurse

Riverview Medical Clinic
01.2013 - 03.2015

Paediatric Ward and Paediatric ICU Nurse

Corazon Locsin Montelibano Memorial Regional Hospital
02.2010 - 04.2011

Emergency Room Registered Nurse

Corazon Locsin Montelibano Memorial Regional Hospital
01.2008 - 02.2010

International Registration For Overseas Nurses -

IHNA (Institute of Health And Nursing Australia)

Graduate of Bachelor of Science - Nursing

University of St. La Salle

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Rizza Pagayon