Rizza Rubelle Mamangun
Bundoora,Australia
Summary
Expert retail sales professional offering 6 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant - Casual
O'Brien Group
Melbourne, VIC
11.2023 - Current
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
Receptionist - Casual
Smart Access Services
Melbourne, VIC
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Food and Beverage Attendant - Casual
Delaware North
Melbourne, VIC
08.2023 - Current
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Restaurant Co-Owner
Self Employed
Pasig City, Philippines
09.2022 - 03.2023
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
Manager
Sky Store
Marikina City, Philippines
10.2018 - 09.2022
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
National Christian Life College
Marikina City, Philippines 07.2022
Commercial Cookery Certificate -
Skilled Up Institute
Skills
- Administrative Support
- Office Management
- File Management
- Project Coordination
- Customer Service
- POS Systems
- Ingredient Preparation
- Staff Leadership
- Kitchen Support
- Inventory
- Food Preparation
- Food safety knowledge
- Allergy awareness
- Microsoft Office
Education History
- National Christian Life College, Marikina, Philippines, 2022, High School Diploma, Academic Honor SY 2020-2021, Academic Honor SY 2021-2022
- Skilled Up Institute, Melbourne, Australia, Commercial Cookery Certificate, DoFoodSafety, Responsible Service of Alcohol Program, 10th August 2023, 25th August 2023 - 25th August 2026
Contact Info
rizzarubellesm@gmail.com, 0403 510 958, 202/72 Galileo Gateway, Bundoora, VIC, 3083
Relevant Skills
- Excel
- Microsoft Word
- Gmail / Outlook
- Flexibility
- Communication Skill
- Time Management
- Active Listening
- Attention to Detail
Timeline
Food and Beverage Attendant - Casual
O'Brien Group
11.2023 - Current
Receptionist - Casual
Smart Access Services
08.2023 - Current
Food and Beverage Attendant - Casual
Delaware North
08.2023 - Current
Restaurant Co-Owner
Self Employed
09.2022 - 03.2023
Manager
Sky Store
10.2018 - 09.2022
High School Diploma -
National Christian Life College
Commercial Cookery Certificate -
Skilled Up Institute