Rneem Abdulsalam
Knoxfield,VIC
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry to the Customer Service Officer Position. Ready to help the team achieve the company's goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Laboratory Skills as Part of Studies
Swinburne University Of Technology
- Carried multiple assays for protein extraction of fungal endophyte
- Carried multiple antimicrobial testings against gram-positive and gram-negative bacteria
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Adhered to social distancing protocols and wore mask or face shield
- Worked flexible hours across night, weekend and holiday shifts
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Research skills
- Carried multiple biochemical research including analysis of pepsin and its interactions in
advanced biochemistry.
- Researched and written reports on toxicity of lead to a specific group of stakeholders(welders)
with aid of search engine NCBI to prove findings and advise welders of potential harm.
- Performed several report writing and data analysis with aid of Microsoft excel.
- Designed a poster using microsoft powerpoint aimed to communicate findings of genetics
specifically genomic dna of Gallus gallus with others.
Business Advisor
NAB
11.2022 - 06.2023
- Collaborating with other banking professionals to ensure high-quality client service.
- Resolving client queries and complaints
- Performing administrative and clerical duties, such as data entry and filing, when necessary.
- Provide customer service support for online banking and mobile banking
- Performed serveries in all 3 baking sectors including internal baking, loan related inquires and cards.
- Identified and escalate customer service issues
- Participated in training and development activities to stay up to date on banking regulations and procedures
- Assisted customers with setting up or closing accounts and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Maintained friendly and professional customer interactions.
Volunteer
Vmch Non Profit Organisation
06.2021 - 12.2021
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat and operational facilities to serve program needs.
- Greeted visitors and answered questions about the program, requirements and opportunities.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Provided immediate responses to questions from volunteers.
- Greeted visitors and answered questions about program, requirements and opportunities.
Education
Bachelor of Science Honours - Biotechnology
Swinburne University of Tech
Melbourne, VIC08.2022
Bachelor of Biomedical Science - Molecular Life Sciences
Deakin University
Melbourne, VIC07.2021
Diploma of Health Sciences - Health Sciences
Deakin College
Melbourne, VIC2019
Certificate IV in Tertiary Preparation -
Deakin College
Melbourne, VIC02.2017
Skills
- Collaboration
- Conflict Resolution
- Self-Motivated
- Microsoft Office
- Good listening skills
- Decision Making
- Responsible
- Data Entry
- Organization and Time Management
- Multitasking
- Flexible & Adaptable
Languages
Arabic
Native or Bilingual
English
Professional Working
Turkish
Elementary
Timeline
Business Advisor
NAB
11.2022 - 06.2023
Volunteer
Vmch Non Profit Organisation
06.2021 - 12.2021
Laboratory Skills as Part of Studies
Swinburne University Of Technology
Research skills
Bachelor of Science Honours - Biotechnology
Swinburne University of Tech
Bachelor of Biomedical Science - Molecular Life Sciences
Deakin University
Diploma of Health Sciences - Health Sciences
Deakin College
Certificate IV in Tertiary Preparation -
Deakin College
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