Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROANN JOY MAULEON

Gosnells

Summary

To gain employment with a company where my leadership experience, knowledge and skills can be used effectively and to enable me to grow with the company’s objective

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Intern

Cebu Pacific Air CebGo

Intern

Rajah Travel Corporation

Front Office Duty Manager

QT Perth, QT Hotels and Resorts Pty Ltd
11.2024 - Current
  • Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
  • Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
  • Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
  • Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
  • Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.

Front Office Team Leader

QT Perth, QT Hotels and Resorts Pty Ltd
07.2024 - 11.2024
  • Maintained accurate financial records by diligently monitoring transactions and reconciling daily reports.
  • Interviewed, hired, coached, and developed front office associates.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
  • Managed room inventory effectively, maximizing occupancy rates while minimizing overbooking situations.

Guest Service Agent & Night Auditor

QT Perth, QT Hotels and Resorts Pty Ltd
07.2022 - 07.2024
  • Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines
  • Work with the Housekeeping, Reservations, and Maintenance department, to ensure that the Hotel’s rooms are properly prepared for arriving guests
  • Give assistance to the telephonists and back office personnel when required
  • Being totally conversant with regard to all aspects of the Hotel’s computer system as they relate to specific night audit functions
  • Ensuring that the necessary documentation exists to support all accounting functions in the Hotel.

Concierge/Receptionist

The Shang Grand Tower Condominium Corp, Shangri-La
02.2020 - 01.2022
  • Assist residents, tenants, and guests
  • Provides office support such as Admin jobs and filing
  • Maintain high ethical standards and professionalism
  • Provide excellent customer service and attention to detail
  • Runs appropriate errands for residents/tenants and picks up or delivers a variety of items

Education

Bachelor of Science - Tourism Management

Jose Rizal University, College of Hospitality and Tourism Management
Shaw, Mandaluyong
2019

Skills

  • Front Desk Operation
  • Reservations Management
  • Property Management System (eg, Opera)
  • Proficient using Microsoft Office Word, Excel, 365, Outlook

Certification

Responsible Service of Alcohol Training and Certification - Australia

Approved Manager - WA Australia

Food Safe Food Handler - Environmental Health Australia

Timeline

Front Office Duty Manager

QT Perth, QT Hotels and Resorts Pty Ltd
11.2024 - Current

Front Office Team Leader

QT Perth, QT Hotels and Resorts Pty Ltd
07.2024 - 11.2024

Guest Service Agent & Night Auditor

QT Perth, QT Hotels and Resorts Pty Ltd
07.2022 - 07.2024

Concierge/Receptionist

The Shang Grand Tower Condominium Corp, Shangri-La
02.2020 - 01.2022

Bachelor of Science - Tourism Management

Jose Rizal University, College of Hospitality and Tourism Management

Intern

Cebu Pacific Air CebGo

Intern

Rajah Travel Corporation

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ROANN JOY MAULEON