Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Roanna Elise Renata

Tamborine,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills, with great communication skills and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Screen Printer, Office All Rounder

Ultimate Printwear
Redbank Plains, Qld
09.2015 - 12.2022
  • Day to day running of a screen printing business
  • Prepared machines for printing and operated printing carousel, digital printers and embroidery machines.
  • Processed orders daily and managed production and shipment.
  • Kept track of daily orders and shipments.
  • Worked with clients to design custom prints including images and color.
  • Assessed inventory and ordered new ink, vinyl, apparel and other materials to keep supplies stocked.
  • Interacted professionally with customers and suppliers answering questions and responding to phone and email inquiries.
  • Created and managed budgets.
  • Completed and recorded customer payments.
  • Handled all customer orders via website, email, phone and social media.

Mum

Stay at home mum
07.2013 - 09.2015

Branch Sales Co-Ordinator

Capral Aluminium
, WA
02.2012 - 06.2013
  • Customer service and enquiries
  • Taking orders via phone, fax, email and counter
  • Picking and packing of orders
  • Organizing deliveries.
  • Using SAP computer system
  • Processing payments
  • General administration duties
  • Using cutting machines such as upcut saw, plate saw and band saw
  • Using the forklift
  • Loading and unloading vehicles
  • General housekeeping
  • Doing safety checks on all equipment
  • Cold calling
  • Sites first aid officer

Merchandiser and Relief Storeman

Woolworths Ltd QLD
Collingwood Park, Qld
11.2010 - 12.2011
  • Customer service
  • Restocked end caps, displays and racks with new merchandise.
  • Put together visually-pleasing displays for regular merchandise and sales promotions.
  • Corrected price tags and signs to match current prices.
  • Completed timely area resets to incorporate new planogram layouts.
  • Kept work areas clean, neat and organized for optimal productivity and worker and customer safety.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Communicating with representatives and merchandisers from other companies
  • Scheduling bookings for implementing layouts
  • Implementing all longlife and perishables layouts
  • Working to deadlines
  • Using an RF scanner.
  • Relief Storeman.

Duty Manager, Replenishment Manager,

Woolworths
Collingwood Park, QLD
09.2009 - 11.2010
  • Customer service
  • Supervising up to 20 staff members
  • Preparing the load to be filled
  • Training staff
  • Ensuring staff are working safely
  • Relief Storeman
  • Unloading trucks, receiving goods
  • Processing paperwork
  • Using electric and manual pallet jack
  • Ensuring the store is running correctly
  • Handling cash at the end of trading
  • Assisting other departments such as Deli, front end, longlife and perishables
  • Problem solving
  • Ensuring the building is safe and secure to lock up
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Handled employee problems in absence of general manager.

Replenishment Assistant

Woolworths
Collingwood Park, Qld
10.2008 - 09.2009
  • Maintaining and replenishing stock levels
  • Customer Service
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Appointment Setter

National Tutoring
Gold Coast, QLD
11.2007 - 10.2008
  • Made phone calls and sent emails to establish leads.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.

Store Supervisor/floor Attendant

Auto Professionals / BP, Hawera
Hawera, NZ
11.2003 - 05.2007
  • Customer service
  • Ordering stock for the BP
  • Maintain stock levels
  • Training and supervising staff
  • Implementing training manuals
  • Answering phones and booking appointments for the mechanics shop
  • Using forklift to unload stock from trucks and a manual pallet jack

Retail Assistant

The Photoshop
Hawera, NZ
02.2000 - 01.2003
  • Customer service
  • Processing accounts
  • Computer work
  • Processing films
  • Handling cash
  • General house cleaning
  • Engaged with customers and recommended products based on needs and requests.

Education

Cert in First Aid St Johns
08.2012

cert 2 in first Aid Purple Heart First Aid Training -

Purple Heart
11.2010

gained Kiwi Host essential services skills cert -

Ucol
Palmerston North, NZ
05.2001

cert for communications course -

Ucol
Palmerston North, NZ
03.2001

Attended Hawera High School

Accomplishments

  • Fabian Symes: Ultimate Printwear, QLD Owner, Mob: 0403641069
  • Daniel Field: Capral Pty Ltd, WA Aluminium Centre Manager Phone: 08 93567811 Mob: 0404818041
  • Andrew Ravenswood: Woolworths Ltd, QLD Store Assistant Manager Ph: 07 3288 4294
  • Micharla McNally: Woolworths Ltd, QLD Previous Longlife Manager Ph: 0411096895
  • Russ Hunter: Woolworths Ltd, QLD Current Longlife Manager Ph: 07 3288 4294
  • Sharon Pollock: Bp Hawera, NZ Previous Manager Ph: 0011646 2784633

Timeline

Screen Printer, Office All Rounder

Ultimate Printwear
09.2015 - 12.2022

Mum

Stay at home mum
07.2013 - 09.2015

Branch Sales Co-Ordinator

Capral Aluminium
02.2012 - 06.2013

Merchandiser and Relief Storeman

Woolworths Ltd QLD
11.2010 - 12.2011

Duty Manager, Replenishment Manager,

Woolworths
09.2009 - 11.2010

Replenishment Assistant

Woolworths
10.2008 - 09.2009

Appointment Setter

National Tutoring
11.2007 - 10.2008

Store Supervisor/floor Attendant

Auto Professionals / BP, Hawera
11.2003 - 05.2007

Retail Assistant

The Photoshop
02.2000 - 01.2003

Cert in First Aid St Johns

cert 2 in first Aid Purple Heart First Aid Training -

Purple Heart

gained Kiwi Host essential services skills cert -

Ucol

cert for communications course -

Ucol

Attended Hawera High School

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Roanna Elise Renata