Summary
Overview
Work History
Education
Skills
Timeline
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Roanna (Ro) Andrews

Perth,WA

Summary

Dynamic retail professional with a proven track record at Priceless Kwinana, excelling in sales techniques and customer service. Recognized for achieving sales targets and fostering customer loyalty through effective communication and upselling strategies. Strong team player with cash handling proficiency and a goal-oriented mindset, dedicated to enhancing the shopping experience.

Overview

20
20
years of professional experience

Work History

Retail Sales Worker

Priceless Kwinana
10.2022 - 03.2025
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Provided personalized recommendations based on customer preferences or specific needs.
  • Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Barista

Muffin Break
03.2022 - 10.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Supervisor

Dome Kwinana
02.2012 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Process Worker

Windoware
02.2005 - 12.2010
  • Maintained a clean and organized workspace, resulting in a safer environment for all employees.
  • Collaborated with team members to achieve daily production goals and consistently meet deadlines.
  • Maintained compliance with health, safety, and environment practices.
  • Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.

Education

Cashmere High School
Christchurch New Zealand

Skills

  • Patience and empathy
  • Store maintenance
  • Goal-oriented mindset
  • Sales techniques mastery
  • Upselling strategies
  • Cash handling proficiency
  • Point of sale systems
  • Customer service
  • Teamwork
  • Time management
  • Stocking and receiving
  • Store opening and closing

Timeline

Retail Sales Worker

Priceless Kwinana
10.2022 - 03.2025

Barista

Muffin Break
03.2022 - 10.2022

Supervisor

Dome Kwinana
02.2012 - 03.2022

Process Worker

Windoware
02.2005 - 12.2010

Cashmere High School

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Roanna (Ro) Andrews