Roanne Fredericks
Brisbane ,QLD
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Door Girl / Head Bartender
The Cabaret Nightclub
Brisbane, Fortitude Valley , QLD
01.2023 - Current
- Enhanced customer experience by warmly greeting and efficiently managing guest entry.
- Streamlined door operations for seamless guest transition from entrance to their designated areas.
- Reduced wait times with effective queue management and timely communication with floor staff.
- Maintained accurate guest list, ensuring all VIPs received prompt and personalized service.
Membership Sales Representative
World Gym Bundaberg
Bundaberg , QLD
04.2023 - 12.2023
- Boosted membership sales by developing and implementing targeted marketing strategies.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Generated leads by researching potential clients and identifying key decision-makers to approach.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Nightclub Bartender
The Club Hotel
Bundaberg , QLD
04.2023 - 10.2023
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced nightclub environment.
- Enhanced guest experience by creating visually appealing and delicious cocktails tailored to individual preferences.
- Boosted sales with upselling techniques and recommendations of premium liquor, signature drinks, and special promotions.
- Maintained a clean and organized bar area, ensuring compliance with health and safety standards for optimal guest experience.
Galley Stewardess
The Lady Musgrave Experience
Bundaberg , QLD
10.2022 - 04.2023
- Enhanced guest satisfaction by efficiently executing daily galley operations and maintaining cleanliness.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Ensured smooth service during high-volume periods with timely preparation of meals and attention to detail.
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
Cinema Worker
Reading cinemas Bundaberg
Bundaberg , QLD
11.2017 - 11.2022
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
- Contributed to increased concession sales by promoting current specials and upselling items when appropriate.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
Education
HCPL - Helicopter Commercial Pilots License - Aviation
Aeropower
Hanger 32, Nathan Rd, Rothwell QLD 4022Skills
- De-Escalation Techniques
- Legal Compliance
- Integrity and Honesty
- Assertiveness
Certification
Certificate III Fitness
Certificate III Business
Certificate II Tourism
Cert II Crowd Control
First Aid
RSA
RSG
Timeline
Membership Sales Representative
World Gym Bundaberg
04.2023 - 12.2023
Nightclub Bartender
The Club Hotel
04.2023 - 10.2023
Door Girl / Head Bartender
The Cabaret Nightclub
01.2023 - Current
Galley Stewardess
The Lady Musgrave Experience
10.2022 - 04.2023
Cinema Worker
Reading cinemas Bundaberg
11.2017 - 11.2022
HCPL - Helicopter Commercial Pilots License - Aviation
Aeropower
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