Rob Fearnley

Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

• MCGRATH, http://www.mcgrath.com.au, HeAD OF PROPERTY MANAGEMENT, August 2017, Present, Be an active member of the ELT and contribute in the broader scope/strategy of the organisation, Create a strategic three-year business plan for the division and clearly communicate this to the 100+ staff in the Property Management division, Build, implement and achieve divisional P&L budgets of $20 million in revenue and $6.2m in EBITDA for FY20, Assist General Managers with deployment of strategies to achieve the business plan, Manage, build and protect the company’s largest asset, the Property Management is worth $45 million in market capitalisation and over 40% of the company’s total EBITDA, Recruit, train and coach the Management and Sales team, Prepare and present monthly Board packs, Be a key stakeholder for any M&A within the Property Management division, Uncover and deploy new revenue streams, Develop new tools to help increase productivity and meet EBITDA targets, Enhance the Customer and Employee Experience via innovative, new platforms, Exceed revenue and EBITDA budgets for FY20 by 10%, Reduced staff turnover from 65% to 15% YOY, Tendered and implemented 5 new platforms focused on productivity gains, enhancing the customer experience and increasing revenue: Ailo, Domo, PropertyMe, I4Tradies, Flickit Over, On track to win over 650 net new clients for the year which has a market value of $4m, Returned the division back to growth from a 5% decline in profit on previous year, Achieved $800k in bottom line improvements for FY20 via: FTE consolidation of the team, Delivering over $400,000 in New Revenue streams, Supplier tenders and negotiations, Increasing our win rate ratio by 15%
• STAPLES AUSTRALIA, http://www.staplesadvantage.com.au, HeAD OF SALES; Facilities Solutions; ANZ, October 2014, July 2017, Responsible for a P&L worth $300 million in sales and $17 million in EBITDA, Leading a team of 45 Sales experts across Australia and New Zealand with 10 direct reports, total Opex $7.9 million, Coach and mentor my direct reports regularly, Main decision maker for our client’s major tender’s worth >$1m, A key contact for our top 10 largest clients, ($65m in total revenue), Build and have final sign-off on the yearly Budgets and Opex for the Facilities division, Deliver four different go-to-market strategies for the streams with the Facilities business (Kitchen, Safety, Aged Care and Cleaning), Shape a winning culture by celebrating success and setting high standards, Work closely with key stakeholders to improve all aspects of the P&L (Merchandising, Pricing, Supply Chain, Finance and Marketing), Communicate and execute the strategy clearly to the entire business (over 1,500 employees at Staples), Be an active leader within the business by living our values and leading by example, The division has achieved $22 million growth in sales over the last 2 years, For 2017, the division achieved 100% of our sales target, 103% of our trading margin target and was 15% up on Operating Profit YOY. We were the only division to have achieved this., Achieved the divisions OPEX challenge of $790k /10% reduction., Built and executed the strategy in 2016 to enter the Aged Care market which was new to Staples. In 1 year, we had booked over $7 million in sales and have over $35 million in the pipeline. It has become one of our fastest growing verticals within the company., I am on the Staples committees for Innovation, Reconsolidation Action Plan (RAP), Digital Transformation, The Mentoring program (I mentor 3 middle management associates each year) and Customer Experience Enhancements (CXEI), I have employed 5 new direct managers over the last 18 months 4 have been classified as high potentials within the national talent mapping we conduct each year., Lead the development and deployment of a Quoting tool, a Site Audit app, a monthly national Sales Leaderboard, a management data analytics tool and a Customer Experience framework.
• Toll holdings, http://www.toll.com.au, account mANAGER, January 2006, September 2008, Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue, Managed over 50 clients, Worked closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project, $3.5 million in organic growth, Successfully implemented one of the company’s largest clients (Bunnings Warehouse)