Rob Mitchell
Gladstone,Queensland
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Strong leader with sound judgment, good planning abilities and interpersonal communication strengths.
Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with diverse range of clients & stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
General Manager - Sealink Gladstone & Whitsundays
Sealink Marine & Tourism
10.2015 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Area Manager - Transit Systems Marine
Transit Systems
01.2012 - 09.2015
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management.
- Supervised three department managers and managed 20 vessel assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Dedicated to expanding client bases by building lasting relationships.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Led development and implementation of robust best practice Safety & Quality processes and systems.
Operations Manager - Transit Systems Marine
Transit Systems Marine
08.2011 - 12.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency..
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Marina Manager - Gladstone Marina
Gladstone Ports Corporation
03.2009 - 07.2011
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Monitored budget and expenditures, keeping facility within budget.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Worked well in a team setting, providing support and guidance.
Education
Advanced Diploma - Frontline Management - Frontline Management
Australian Institute of Management
Skills
- Total Quality Management
- Staff Development
- Market Analysis
- Safety Assurance
- Risk Management
- Labor Cost Controls
- Project Planning
- Vendor Negotiations
- Cross-Functional Team Management
- Profit and Loss Accountability
- Product Development
- Vendor Partnerships
Timeline
General Manager - Sealink Gladstone & Whitsundays
Sealink Marine & Tourism
10.2015 - Current
Area Manager - Transit Systems Marine
Transit Systems
01.2012 - 09.2015
Operations Manager - Transit Systems Marine
Transit Systems Marine
08.2011 - 12.2011
Marina Manager - Gladstone Marina
Gladstone Ports Corporation
03.2009 - 07.2011
Advanced Diploma - Frontline Management - Frontline Management
Australian Institute of Management
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