Rob Peoples
Melbourne,VIC
Summary
My work history has revolved around customer service and leadership.
I have been an integral part of our Visitor Engagement team for 23 years. During that time I have consistently demonstrated a high level of expertise and dedication. One of my standout qualities is my knowledge and commitment to the wellbeing of both our team members and visitors. I have been instrumental in fostering a positive and supportive team environment. My ability to cultivate a culture of empathy and understanding has significantly contributed to the overall excellent morale and productivity of the team.
My particular area of expertise was First Aid. I have completed and kept up to date with the relevant certifications and I have actively promoted a safety-conscious culture within the team. I have conducted informative training sessions for our team, ensuring that everyone is well-prepared to handle any first aid situation that may arise. My knowledge has been invaluable in addressing health-related concerns and emergencies promptly and effectively.
Over my years of experience, I have developed strong communication skills, both with team members and visitors. I have been pivotal in resolving issues and maintaining positive relationships. My referees will confirm I have consistently gone above and beyond the norm to ensure that our customers receive the highest level of service and care.
My dedication to the wellbeing of others, combined with my leadership skills, make me an exceptional candidate for any role that requires a compassionate and skilled individual.
Overview
24
24
years of professional experience
Work History
Team Leader
Museums Victoria
09.2000 - 12.2023
- Recruited, coached and mentored new recruits over 20 years, providing guidance to ensure their successful integration into Museum.
- Championed positive culture of teamwork and collaboration within department, resulting in higher employee morale.
- Continuously sought opportunities for personal growth as well as professional development opportunities for entire team.
- Showed empathy and care in developing rosters. In particular, noting elderly staff and those with disabilities.
- Created and delivered world-class tour training programs for 70+ staff at Melbourne Museum and Royal Exhibition Building.
- Created welcoming atmosphere for 4/5000 visitors per day to world class museum.
- Developed, implemented and led emergency response training for Museum Victoria staff.
- Coached First Aid staff ensuring relevancy and up to date procedures.
- Monitored point of sale systems and maintained adequate and accurate cash supply.
Caregiver Attendant
Brighton Lodge For The Aged
02.2000 - 08.2001
- Assisted patients with daily living activities, promoting independence and dignity.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
Education
TAE40110, Certificate IV TAE. - Training And Education
CBD College Melbourne
Melbourne, VIC09.2014
Certificate II - Tourism
Chisholm Institute
Melbourne, VIC10.2001
Certificate II - First Aid
St John Ambulance
Melbourne, VIC10.2000
• Occupational Health And Safety Short Courses - • Occupational Health And Safety
Canberra Institute of Technology
Canberra, ACT01.1998
Skills
- Team Supervision
- Overseeing Daily Activities
- Coaching and Mentoring
- Customer Relationship Management (CRM)
- POS systems
- Safety Issues
- Attention to Detail
- Professionalism
- Emergency Response Training
- Tour Guide Training and Development
Referees
Carlo Piccolo
Manager, Visitor Engagement
Melbourne Museum
Museums Victoria
GPO Box 666 Melbourne, VIC
3001 Australia
T: 0408 175 868
Justine Byrne
Manager, Visitor Engagement
Museums Victoria
GPO Box 666 Melbourne, VIC
3001 Australia
T: 0412 754 827
Timeline
Team Leader
Museums Victoria
09.2000 - 12.2023
Caregiver Attendant
Brighton Lodge For The Aged
02.2000 - 08.2001
TAE40110, Certificate IV TAE. - Training And Education
CBD College Melbourne
Certificate II - Tourism
Chisholm Institute
Certificate II - First Aid
St John Ambulance
• Occupational Health And Safety Short Courses - • Occupational Health And Safety
Canberra Institute of Technology
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