Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Rob Ranapia

Coomera,QLD

Summary

Honest, Reliable, Trustworthy, Self-motivated individual with 8 + years knowledge in Bearings and Power Transmission, Managing OEM and key accounts, previously servicing Motion NZ's biggest customer NZ Steel (Bluescope Steel) Fonterra, Fletcher's and a number of accounts in various industries such as food industry, packaging, manufacturing, aggregates/quarries, steel manufacturing etc, Have built solid relationships with customers who have followed me along the way throughout my career. Have proven myself amongst my colleagues made good friends within the company and have excelled in the industry within the short amount of time.

My collegues would comment on my straight forward approach, customer service & work ethic and the desire to removes barriers to success. My greatest satisfaction comes from.seeing the team grow and succeed and from continued growing business from our satisfied and loyal clients

Overview

10
10
years of professional experience
1
1
Certification

Work History

Branch Manager

Motion NZ
12.2022 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Implemented service improvements to enhance sales cycle.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Maintained branch files for major accounts, investments and employees.

Account Representative

MOTION NZ
02.2021 - 12.2022
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Negotiated contracts and agreements with clients to achieve favourable terms.
  • Identified and implemented process improvements to maximize efficiency.
  • Kept detailed records of customer interactions for optimal traceability.
  • Contacted customers to assess satisfaction and current needs.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Achieved revenue targets by developing targeted account strategies.

Key Account Manager

APPLIED INDUSTRIAL TECHNOLOGIES (SKF)
11.2019 - 02.2021
  • Built and maintained strong client relationships to drive business growth.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Developed and delivered presentations to key customers to position products and services.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Supported sales and reporting for large and medium-sized accounts.

Senior Internal Sales Representative

APPLIED INDUSTRIAL TECHNOLOGIES (SKF)
03.2017 - 11.2019
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit and set up payment methods.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Internal Sales Representative

APPLIED INDUSTRIAL TECHNOLOGIES (SKF)
08.2015 - 03.2017
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Added consumer purchase dates and updated address changes for current accounts in corporate database.
  • Researched and identified possible new accounts for sales development.
  • Developed working relationships with partners to merge and exchange consumer information and marketing data.

Internal Sales Representative

SAECOWilson
11.2014 - 08.2015
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Added consumer purchase dates and updated address changes for current accounts in corporate database.
  • Researched and identified possible new accounts for sales development.
  • Developed working relationships with partners to merge and exchange consumer information and marketing data.

Warehouse Hand

SAECOWilson
12.2013 - 11.2014
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed general housekeeping and cleaning tasks.

Education

DOWNHAND TICKET IN WELDING AS/NZS 2980 AND ISO 960 -

ADVANCE TRAINING ACADEMY
AUCKLAND
02.2012

High School Diploma -

SIR EDMUND HILLARY COLLEGIATE
AUCKLAND
11.2010

Skills

  • Sales Professional
  • Business Development
  • Relationship Building
  • Business Development Expertise
  • Operational Reports
  • Branch Operations Management
  • Process Improvement
  • Sales Development
  • Attention to Detail
  • Product Training

Certification

Applied Code of Business Ethics: New Zealand


SKF Bearing Distributor college


Motion Power Transmission College 2023


Garlock Sealing Technology Training Course


SAECOWilson Bearing and Power Transmission Modules


references

Cameron Caesar
Regional Business Manager - Motion NZ
P 0292 55 00 22
cameron.caesar@motion.co.nz


Chris Smith
General Manager - Motion NZ
P +64 7 847 8773
M +64 292 392 256

chris.smith@motion.co.nz


Ashwin Prasad
Branch Manager - Motion Penrose
P 09 579 3199 M 0292 454 363
ashwin.prasad@saecowilson.co.nz 


Shaneel Chand

Branch Manager - Applied Industrial Technologies

M +64 21 539 724


Howard Caveney
Branch Manager - SAECOWilson East Tamaki

P 09 274 4596 M 0292 431 682
howard.caveney@saecowilson.co.nz 


Phil Hayson

Sales Manager - Applied Industrial Technologies

M 021 455 045

Timeline

Branch Manager

Motion NZ
12.2022 - Current

Account Representative

MOTION NZ
02.2021 - 12.2022

Key Account Manager

APPLIED INDUSTRIAL TECHNOLOGIES (SKF)
11.2019 - 02.2021

Senior Internal Sales Representative

APPLIED INDUSTRIAL TECHNOLOGIES (SKF)
03.2017 - 11.2019

Internal Sales Representative

APPLIED INDUSTRIAL TECHNOLOGIES (SKF)
08.2015 - 03.2017

Internal Sales Representative

SAECOWilson
11.2014 - 08.2015

Warehouse Hand

SAECOWilson
12.2013 - 11.2014

DOWNHAND TICKET IN WELDING AS/NZS 2980 AND ISO 960 -

ADVANCE TRAINING ACADEMY

High School Diploma -

SIR EDMUND HILLARY COLLEGIATE
Rob Ranapia