Rob Sims

As the Facilities Management (FM) Applications Manager I reported to the ICT Director, and managed a team of 8 that provided technical support of FM Applications at Fiona Stanley Hospital (FSH). I ensured the availability of the FM Applications whilst exceeding defined service levels. I also ensured financial, people and customer targets are achieved or exceeded to ensure contractual KPI's are met with the State.

• Displayed ability in leading Application Support Consultants and developers in a complex environment and in managing the day-to-day operational activities
• Managed vendors and their software packages
• Lead and motivate team members where team improvements were required
• Obtained multiple ITIL Certifications and proven ITIL based service delivery management
• Budget submissions and P&L management
• Demonstrated interpersonal skills by the ability to effectively interact with business managers, users, vendors as well as executive management
• Organizational and time management skills whilst working effectively under pressure in a tier 1 hospital delivering critical care to the community

• As an applications consultant and latterly senior applications consultant my role involved carrying out application support, development, upgrades and integration, identifying and resolving system problems, rectifying faults and ensuring an exceptionally high-quality level of service to hospital.
• The applications supported a wide array of service lines including hospital sterilization TDOC, RTLS and staff safety mechanisms, autonomous vehicle operations and campus parking and payments.
• Varying OS, DB and integration technologies including but not limited to Windows Server 2008, 2012 and 2016. SQL server 2008, 2012 and 2016 with integrations via Intersystems Ensemble (ESB).
• User focused role allowed me to familiarize myself with new technologies deployed within the hospital whilst also refreshing my understanding of network security fundamentals (ISE, subnets, firewall configurations), windows enterprise technologies (VMWare virtualization, active directory, LDAP, DHCP, DNS) and application deployment mechanisms (SCCM).
• The critical nature of providing services to a metropolitan hospital enabled me to critically understand how to plan, test and deploy new programs and upgrades into the environment with minimal to no downtime.
• I utilized ITIL methods through transition stages to operational services and maintained ITIL certification foundation and specialist modules when available.
• As part of my customer facing responsibilities I would engage with key stakeholders of each application or department or service line to understand their requirements, expectations and pain points, convert those into business cases with the aim of triggering upgrades, system development, or migration projects with the facilities management company.
• Significant vendor engagement and relationship building to develop a partnership in delivering value beyond the originally scoped services.

• Scoped, refined and costed the IT requirements for a $1,200,000 infrastructure refresh for an organization of 250 people distributed across the Perth Metro with 1 hub office and 8 outlying office spaces on time and within budget.
• Co-ordinated multiple suppliers, organization stakeholders and government sponsors to satisfy milestone and KPI criteria.
• Created key project documents such as project charter, project schedule, implementation and test plans and requirements documentation.
• Worked with project teams to determine work breakdown structures, detailed project plans, and critical path analysis.
• Managed infrastructure vendor relationships and activities.
• Conducted needs assessments to identify customer issues and goals.
• Identify and clarify perceived value of the project, ensuring that all key metrics are considered.
• Developed risk and change management plans for the project.
• Researched and defined user and project requirements.
• Assessed alternative design approaches as part of feasibility studies.
• Inspected documentation and assured it is complete, acceptable and in accordance with existing standards.

• Supported over 500 users across multiple sites and countries from the UK, Germany, Gibraltar and the Falklands.
• Managed customer expectations, delivered, designed and tested product upgrades requested by the customer for improved productivity and safety requirements employing PRINCE2 principles for project management and iterative Agile techniques for software development tasks.
• Handled project management duties such as forecasting, implement initiatives to improve supplier and customer relationships and a program of self improvement via training and education for myself and my team with an annual budget of $1,800,000.
• Mentored two team members in legacy programming language through practical workshops and training material based upon my own experience and challenges with the application.
• Co-ordinated, delegated and resolved faults identified by the customer with B*Spoke product designed by British Telecom Group created for the MOD to manage and safely store items of an explosive nature.
• Business analyst techniques including use case, technical specification and functional requirements analysis to develop application fit for purpose.
• Adopted ITIL standards around incident management and service operations to identify and measure performance and identify areas for service improvement.
• TSQL queries built to reproduce dynamic reporting against an Adaptive Server Enterprise DBMS from within an APT/PowerBuilder hybrid programming language.