Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic
Robati Iotebatu

Robati Iotebatu

Summary

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.

Overview

16
16
years of professional experience

Work History

Founder and Owner

Tini Media
07.2017 - Current
  • Strategic Planning and Vision: Develop and execute a clear vision and strategic plan for Tini Media's growth and expansion in the photography, videography, and related media services industries.
  • Business Development: Identify and pursue new business opportunities, partnerships, and revenue streams to drive growth and profitability.
  • Operations Management: Oversee all operational aspects of the business, including staffing, scheduling, equipment maintenance, and logistics to ensure efficient and effective service delivery.
  • Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and their expectations are exceeded at every touchpoint.
  • Quality Assurance: Uphold the highest standards of quality and professionalism in all aspects of service delivery, ensuring client satisfaction and loyalty.
  • Team Leadership: Inspire and motivate a team of talented photographers, videographers, and support staff, fostering a culture of creativity, collaboration, and excellence.
  • Financial Management: Manage the company's finances, including budgeting, forecasting, and financial reporting, to ensure financial stability and growth.
  • Marketing and Branding: Develop and implement marketing strategies to promote Tini Media's services, enhance brand visibility, and attract new clients.
  • Technology and Innovation: Stay abreast of industry trends, emerging technologies, and best practices to continuously innovate and differentiate Tini Media's offerings in the market.

Technical Support Representative 2

The Church of Jesus Christ of Latter-Day Saints Service Center, ICS Department
09.2018 - 01.2020
  • Responsible for troubleshooting, prioritizing, and resolving customer support incidents and service requests
  • Provided email and online live chat support
  • Recognized for superior customer retention
  • Escalated customer complaints according to policy
  • Diagnosed hard drive and computer problems
  • Utilized remote access software
  • Trained junior employees on policies and procedures
  • Provided regular status updates to customers
  • Consulted with and reported to supervisor and pacific area leaders
  • Generated service tickets for incoming customer emails and alerts
  • Dispatched replacement parts to customer sites
  • Monitored all dispatches for timely arrival and resolved any delivery issues
  • Compiled documentation for support ticket creation and parts dispatch
  • Followed up with customers to ensure needs are met and identify and resolve gaps
  • Managed networks and server installs and support
  • Developed better understanding of PC's/Laptops and network
  • Maintained and reported accurate inventory of Area IT Assets in Tonga
  • Understood and implemented policies, standard and processes.

Web and Graphic Lead

Tonga Communication Corporation, Marketing Department
08.2016 - 09.2018
  • Think critically to produce unique ideas and concepts
  • Coordinate and liaise with team of supervisors for approval of designs
  • Served as liaison between customer service and marketing team support
  • Developed and produced interactive design
  • Managed the development and production of country's Directory Book
  • Production of in-house commercial videos
  • Developed and constructed new website for the company
  • Developed design briefs that suit the company purpose and need
  • Developed proposals and presented any rising issues require attention for company
  • Presented final draft and concepts to managers
  • Proofread for final produce to develop accurate and high-quality work
  • Demonstrated illustrative skills with rough sketches and working on layouts ready for print.

Web Design Specialist, Music & Art Dept (Part time)

Brigham Young University
04.2015 - 06.2016
  • Evaluated current website design and developed draft proposal for new website
  • Evaluated design scenarios - Implemented new design in university system
  • Developed action plan and instructions for site maintenance in the future
  • On-going coordination of ideas for development of new websites
  • Development of new department new website using Drupal
  • On-going update of websites to fit current status and events.

CSR Customer Support Representative

Lai'e Hawaii
12.2014 - 04.2015
  • Development and maintenance of internal technical documentation to assist technical support agents, product specialists and service department with a variety of troubleshooting and testing workflows
  • Provided campus user technical support and customer service in a fast-paced environment
  • Metrics based and results driven customer service
  • Worked with other team members to identify the most efficient and effective way to assist multiple computer issues from both students and staff
  • Implemented and promoted computer care awareness throughout campus computers
  • Performed hands on fixes including software install and upgrade
  • Accessed and installed appropriate upgrade, patches, drives etc
  • Performed other computer support or IT operation tasks as directed by manager.

First Aid (Part-time Security Lead)

Polynesian Cultural Center
03.2014 - 07.2014
  • Stabilized critical patients as quickly as possible
  • Performed CPR and other first aid relevant acts when required
  • Prevented aggravation of the injury or illness until assistance can be obtained
  • Called and directed for ambulance to patients on critical conditions to the medical authorities
  • Trained and supervised other representatives to set effective goals and to achieve them
  • Trained small group of diverse background the importance of life values and motivated to kickstart employment
  • Always on standby for emergencies.

IT Support and Designer

Pintech Services
12.2007 - 02.2010
  • Developed company website and design using Photoshop, Dreamweaver, WordPress
  • Provided IT support on NETWORK and PC repair/diagnosing
  • Production of promotional items using heat press machine, design on T-Shirt, Cups, mouse pad etc
  • Managed the design department for both Website and Heat Press Printing
  • Conducted weekly team meeting.

Education

Bachelor of Science - Information Technology

Brigham Young University - Hawaii (BYUH)
06.2016

Skills

  • Marketing
  • Project Management
  • Business Administration
  • Team Leadership
  • Market Knowledge
  • Team Engagement
  • Systems Organization

References

  • Darren Midgley, Area ICS Manager, Pacific Area, darren.midgley@churchofjesuschrist.org, (+64) 292 343 705
  • Ienraku Maunga, Tonga Service Center IT Manager, maungai@churchofjesuschrist.org, (+676) 78 202 19
  • Fusikaunga L. 'Ahokovi, Human Resources Manager, ahokovifl@churchofjesuschrist.org, (+676) 20 200

Volunteer Experience

  • Tonga Red Cross volunteer
  • Young men leader assistant
  • Pathway Education Missionary
  • Execute Board Member and Treasurer for the National Society of Leadership and Success (NSLS)
  • Honolulu Homeless Shelter Services
  • BYUH Student Association President (Kiribati students' chapter)
  • Voluntary service for the Church of Jesus Christ of Latter-Day Saints (Sydney, Australia 2010-12)

Timeline

Technical Support Representative 2

The Church of Jesus Christ of Latter-Day Saints Service Center, ICS Department
09.2018 - 01.2020

Founder and Owner

Tini Media
07.2017 - Current

Web and Graphic Lead

Tonga Communication Corporation, Marketing Department
08.2016 - 09.2018

Web Design Specialist, Music & Art Dept (Part time)

Brigham Young University
04.2015 - 06.2016

CSR Customer Support Representative

Lai'e Hawaii
12.2014 - 04.2015

First Aid (Part-time Security Lead)

Polynesian Cultural Center
03.2014 - 07.2014

IT Support and Designer

Pintech Services
12.2007 - 02.2010

Bachelor of Science - Information Technology

Brigham Young University - Hawaii (BYUH)

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Robati Iotebatu