Robbert Fraser
Perth,WA
Summary
Creative Sound Technician with strengths in recording, editing and mixing. Offering diverse background with expertise in studio one and Adobe movie maker pro. Articulate communicator with strong organization skills. Professional Sound Technician with excellent microphone techniques and experience setting up and operating audio equipment. Manages multiple projects with little direction. Specialize in audio engineering in both live and studio settings.
Overview
9
9
years of professional experience
Work History
Head Sound Engineer
Self Emplyed
Maddington, WA
02.2015 - Current
- Enhanced audio quality by optimizing sound equipment and addressing acoustic challenges in various venues.
- Collaborated with production teams to deliver high-quality audio experiences for live events and performances.
- Implemented advanced sound-mixing techniques, resulting in more improved overall audio experience for audiences.
- Streamlined workflows by maintaining, organizing, and updating more comprehensive sound library and digital files.
Call Center Representative
Oz Shut Roller Shutters
Malaga
03.2021 - 11.2023
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Streamlined call flow processes for more efficient response times and increased productivity, i managed over 60 inbound calls daily
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in more timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Front of House Manager
Dome
07.2017 - 05.2020
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Improved staff retention by fostering a more supportive work environment and providing ongoing training opportunities.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
Education
No Degree - Music Education
Eastern Goldfields College
Kalgoorlie, WA10.2011
Skills
- Digital Audio Workstations
- System Troubleshooting
- Technical Documentation
- Critical Listening
Affiliations
- music
- gaming
- visiting friends
Timeline
Call Center Representative
Oz Shut Roller Shutters
03.2021 - 11.2023
Front of House Manager
Dome
07.2017 - 05.2020
Head Sound Engineer
Self Emplyed
02.2015 - Current
No Degree - Music Education
Eastern Goldfields College