Robbie Malik
Burpengary,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Self-motivated and true team player.
Customer Service- bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Owner Operator
Corporate Cabs
05.2017 - 06.2023
- Managed day-to-day business operations.
- Excellent communication and customer service skills.
- Total Mobility MITO/NZQA Unit Standard course 1748.
- First Aid Trained member.
- Transporting Business clients, Politicians and also limousine services to weddings and special events.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Service Order Dispatcher
Mitre 10
11.2020 - 03.2021
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Sales Promoter
Comvita NZ
08.2015 - 05.2017
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Provided coupons, product samples and informational brochures to customers.
- Identified product features to promote in ad campaign.
- Maintained inventory by organizing and cleaning stockroom.
Sales Merchandiser
Fonterra Brands (NZ) Limited, Takanini
08.2014 - 07.2015
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Established strong vendor relationships to maintain and support business.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Exxon Mobil
03.2013 - 08.2014
- Accomplished multiple tasks within established timeframes.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Audited team performance and compliance with set standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Operated POS terminals and cash drawer balancing.
Merchandiser
Fieldforce Ltd
02.2011 - 03.2011
- My field of activity included Product merchandising, promotion, maintaining product profile in various stores MITRE 10, CARTERS, BUNNINGS-AKZONOBEL PAINTS COMPLIANCE CHECKS
- Merchandising delivery compliance
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Established strong vendor relationships to maintain and support business.
Assistant Manager
BP2Go Tiverton
05.2008 - 06.2010
- TOPS retail training course from NZ LOTTERY COMMISSION
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Diploma in Construction - Quantity Surveyor & Project Managment
Unitec Institute of Technology
Auckland, New Zealand2020
Advanced Diploma - Photography
Shoots And Shoots Academy
2011
Diploma - International Business
Ais St Helens
Auckland, New Zealand2010
Certificate in Foundation Studies, Level 3 -
Unitec Institute of Technology
Auckland, New Zealand2007
Skills
- Current QLD full driver’s license
- New Zealand Citizen
- Clear Police record
- First Aid Trained
- Excellent service skills obtained through multiple employments
- Committed, motivated and proactive towards ongoing learning and development
- Good time management and organizational skills
- Bilingual
- Knowledge of New Zealand Building Standards
- Knowledge of New Zealand Building codes
- Understanding of building structures and compliance towards fire safety and risk mitigation
Photography
I realized i am passionate about taking photos when i got gifted with a canon camera. Photography makes me want to explore new places for i will always be a photographer student. It helps me express myself & de-stress.
Timeline
Service Order Dispatcher
Mitre 10
11.2020 - 03.2021
Owner Operator
Corporate Cabs
05.2017 - 06.2023
Sales Promoter
Comvita NZ
08.2015 - 05.2017
Sales Merchandiser
Fonterra Brands (NZ) Limited, Takanini
08.2014 - 07.2015
Sales Associate
Exxon Mobil
03.2013 - 08.2014
Merchandiser
Fieldforce Ltd
02.2011 - 03.2011
Assistant Manager
BP2Go Tiverton
05.2008 - 06.2010
Diploma in Construction - Quantity Surveyor & Project Managment
Unitec Institute of Technology
Advanced Diploma - Photography
Shoots And Shoots Academy
Diploma - International Business
Ais St Helens
Certificate in Foundation Studies, Level 3 -
Unitec Institute of Technology
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