Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Life Philosophy
Roles
Volunteer Experience
References
Hobbies and Interests
Timeline
OfficeManager
Robby van Dalen

Robby van Dalen

Chatswood,NSW

Summary

Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organisational objectives. Develops and executes innovative strategies for stimulating growth and service quality.

Overview

36
36
years of professional experience
3
3
years of post-secondary education

Work History

Chief Operations Officer

TrailMinders
09.2021 - Current
  • Designed, implemented and maintaining technology solutions for the organisation, ensuring the chosen solutions align with strategic objectives and deliver optimal results.
  • Leading and motivating staff to achieve sales and organisational objectives.
  • Establishing policies that improve and promote company vision and culture.
  • Evaluating company performance and recommend strategies to improve results.
  • Collaborating with management and other stakeholders to carry out other business-expanding strategies.
  • Established strong partnerships with external stakeholders to enhance corporate reputation.

General Manager - Enterprise/Solutions Lead Architect

Optimo Financial Pty Ltd
02.2013 - 08.2021
  • In this fast-growing Fintech company I was responsible for designing, developing, and implementing scalable and secure technology solutions to meet the strategic needs of the business.
  • Providing leadership, setting strategies, roadmaps, and standards.
  • Oversee and lead team of developers in the production and maintenance of the SAAS platform.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • This role involved collaborating with stakeholders, understanding the software requirements, and architecting solutions that aligned with financial advice industry best practices and standards (Financial Adviser Standards).
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Star Financial Services Pty Ltd
01.2006 - 01.2013
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.

Business Manager

Simon Harrison Designs
01.2003 - 01.2005

Business Services Manager

Den Hollander Engineering
01.2001 - 01.2001

Director

Preastantia
01.2000 - 01.2001

IT and Technical Manager

Koeleffekt
01.1997 - 01.2000

General Manager

Koinonia
01.1995 - 01.1997

Assistant Buyer

GDDG
01.1992 - 01.1995

Assistant Techn. Manager

De Bron Dalfsen
01.1990 - 01.1992

Aircraft Engineer

Fokker B.V.
01.1988 - 01.1990

Education

Bachelor of Arts - Aeronautical Engineering - (Mechanical -Aviation)

Fokker Aircraft
The Netherlands
07.1986 - 06.1988

Diploma in Christian Ministry -

Christian City Church
Oxford Falls
02.2004 - 11.2004

Diploma of Financial Planning and Services -

Kaplan Professional
Sydney
01.2015

Cert. IV in Finance and Mortgage Broking -

AAMC Training Group
Altona North
01.2021

Graduate Certificate of Commercial Law -

Kaplan Professional
Sydney
01.2017

Graduate Certificate of Taxation -

Kaplan Professional
Sydney
01.2017

Skills

  • Organisational Leadership
  • Operational Excellence
  • Strategic Planning
  • General management and administration
  • Business Analysis
  • Operations Management
  • Systems Thinker
  • New Business Development
  • Marketing

Accomplishments

  • As Lead Solutions Architect, initiated, coordinated and implemented the transition of Optimo’s (stand-alone) desktop application into an online financial optimisation and strategic modelling platform – SAAS - and released it to production in June 2017.
  • Developed the transition to a new business model, changing the business from a B2B admin servicing company to an online service providing platform (Pathfinder Online. Because of this allowing to expand income and reduce overhead costs.
  • Coordinated and executed a targeted marketing program using digital advertising and social media to generate more exposure and a stronger online presence resulting in a 200% growth in the first year and a continued growth every year after.
  • As the Lead Solutions Architect I initiated and coordinated the development of the API structure, allowing third party software platforms to integrate the platform into their systems
  • Introduced, initiated and coordinated the implementation of the company software into 2 online financial planning software companies; PlannerPad and Dash Software (previously ROAR).

Languages

English
Dutch

Life Philosophy

Never give up trying, and never stop learning.

Roles

  • COO and Lead Solutions Architect, TrailMinders, 09/2021. Presented, Designed, implemented and maintaining technology solutions for the organisation, ensuring the chosen solutions align with strategic objectives and deliver optimal results. Overseeing the daily business and administrative operations of the business. Leading and motivating staff to achieve sales and organisational objectives. Mentoring and inspiring employees into the vision of management. Establishing policies that improve and promote company vision and culture. Evaluating company performance and recommend strategies to improve results. Collaborating with management and other stakeholders to carry out other business-expanding strategies.
  • General Manager and Enterprise/Lead Solutions Architect, Optimo Financial Pty Ltd, 02/2013 - 08/2021. In this fast-growing Fintech company I was responsible for designing, developing, and implementing scalable and secure technology solutions to meet the strategic needs of the business. This role involved collaborating with stakeholders, understanding the software requirements, and architecting solutions that aligned with financial advice industry best practices and standards (Financial Adviser Standards). Providing leadership, setting strategies, roadmaps, and standards. Oversee and lead team of developers in the production and maintenance of the SAAS platform. In charge of coordinating staff and manage the day-to-day operations of the company.

Volunteer Experience

  • Director of the Board – marketing portfolio, Eramboo Artist Environment, 2016, 2018
  • Web Designer and Marketing Manager, The Heal for Life Foundation, 2005, 2014
  • Photographer and filmmaker, African Enterprise Australia, 2013, 2013, project Kenya and Ethiopia

References

Will be provided on request

Hobbies and Interests

  • Photography
  • Formula 1 racing
  • Health and fitness
  • Film making
  • Watching movies
  • Listening to music

Timeline

Chief Operations Officer

TrailMinders
09.2021 - Current

General Manager - Enterprise/Solutions Lead Architect

Optimo Financial Pty Ltd
02.2013 - 08.2021

General Manager

Star Financial Services Pty Ltd
01.2006 - 01.2013

Diploma in Christian Ministry -

Christian City Church
02.2004 - 11.2004

Business Manager

Simon Harrison Designs
01.2003 - 01.2005

Business Services Manager

Den Hollander Engineering
01.2001 - 01.2001

Director

Preastantia
01.2000 - 01.2001

IT and Technical Manager

Koeleffekt
01.1997 - 01.2000

General Manager

Koinonia
01.1995 - 01.1997

Assistant Buyer

GDDG
01.1992 - 01.1995

Assistant Techn. Manager

De Bron Dalfsen
01.1990 - 01.1992

Aircraft Engineer

Fokker B.V.
01.1988 - 01.1990

Bachelor of Arts - Aeronautical Engineering - (Mechanical -Aviation)

Fokker Aircraft
07.1986 - 06.1988

Diploma of Financial Planning and Services -

Kaplan Professional

Cert. IV in Finance and Mortgage Broking -

AAMC Training Group

Graduate Certificate of Commercial Law -

Kaplan Professional

Graduate Certificate of Taxation -

Kaplan Professional
Robby van Dalen