Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ROBERT ALLA

Bayswater

Summary

Versatile and results driven professional with a solid background in sales, customer service, and business development. Skilled in leading teams, fostering strong client relationships, and managing customer focused initiatives across diverse environments. Proven ability to develop effective strategies, enhance service delivery, and support growth through clear communication, problem solving, and operational efficiency.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Dan Murphy’s Wine and Liquor Store
10.2024 - Current
  • Provide customer service in a fast paced retail environment, advising customers on product selections and making tailored recommendations based on their preferences.
  • Ensure consistent stock presentation and availability while maintaining a clean, organized store environment. Handle transactions efficiently and accurately at the till, contributing to a smooth and positive customer experience.
  • Engage with a diverse clientele from various backgrounds, enhancing interpersonal communication and customer support skills. Demonstrate adaptability and patience when resolving queries, fostering customer satisfaction and loyalty.

Product Development Specialist

yourscienceEDU Srl
03.2023 - 08.2024
  • Led the design and development of educational programs focused on frontier technologies, including space applications and industrial innovation. Delivered customized training to a wide range of businesses on integrating space technologies into their operations, regardless of industry background. Training clients ranged from small agricultural farms and medical practices to IT companies.
  • Supported two major European funded projects aimed at fostering innovation through inter company collaboration.
  • Worked directly with B2B and B2C clients, provided in person and virtual learning experiences.
  • Designed marketing strategies and media initiatives that significantly increased program visibility while contributing to business development goals.

Managing Director

Image Portrait Studio
08.2005 - 02.2023
  • Founded and led a successful photography studio for over 15 years, photographing an average of 500 families annually. Sessions included a wide demographic range: couples, families with children, elderly clients, and clients with pets, providing extensive experience in working with people from all walks of life. Managed all aspects of business operations including financial oversight, sales, client management, marketing, and creative direction.
  • Specialized in emotionally sensitive, high pressure photography environments such as weddings, where responsiveness, precision, and empathy were crucial. Developed a deep understanding of how to create a welcoming, stress free experience for clients while producing high quality results under tight timelines.
  • At peak, directed a team of eleven professionals including sales staff, photographers, and marketing specialists. Oversaw recruitment, onboarding, and professional development.
  • Played a key role in expanding the business's reach and diversifying revenue through premium art product offerings and tailored marketing campaigns.
  • Established partnerships with local businesses, expanding service offerings and increasing market share.

Education

Space For Non Space Businesses
Rome, Italy
01-2024

Business Mastery
Sydney, NSW
01-2018

Advanced Diploma - Applied Science in Photography

Central TAFE
Perth, WA
01.2005

Skills

  • Sales & Marketing Strategy
  • Business Operations & Planning
  • Public Relations & Media Campaigns
  • Training & Team Leadership
  • Product Innovation & Development
  • Customer Service Excellence
  • Team management

Accomplishments

  • Designed and implemented innovative educational programs with measurable industry engagement.
  • Trained cross-sector businesses in adopting space technologies, enhancing operational capabilities.
  • Supported European innovation projects fostering collaboration between multiple companies.
  • Built a photography business with a loyal customer base and consistent client referrals.
  • Successfully managed large teams across multiple disciplines, driving performance and cohesion.
  • Delivered premium photography services under pressure in events like weddings, consistently exceeding client expectations.

Timeline

Customer Service Representative

Dan Murphy’s Wine and Liquor Store
10.2024 - Current

Product Development Specialist

yourscienceEDU Srl
03.2023 - 08.2024

Managing Director

Image Portrait Studio
08.2005 - 02.2023

Space For Non Space Businesses

Business Mastery

Advanced Diploma - Applied Science in Photography

Central TAFE

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ROBERT ALLA