Robert Anderson
Thornbury,Vic
Summary
I am a 55yr old male who is Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
I am an Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through Dynamic Pricing and Customers Satisfaction
Overview
24
24
years of professional experience
Work History
Caravan Park /Motel Manager
Relief Work
11.2023 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Increased repeat business through excellent customer service and targeted marketing efforts.
Motel Manager
St Georges Motor Inn
11.2018 - 11.2023
- During my time Managing a motel my duties and experience gained was Organising, controlling & supervising day to day operations of the motel
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Negotiated with vendors to obtain favourable rates for goods and services while maintaining good working relationships.
- Developed and implemented promotional strategies to increase occupancy.
- Implemented successful strategies to increase customer satisfaction.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Prepared monthly resort audits for review.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Analyzed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the motel operation.
- Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
On site Park Manager
Shoreline Caravan Park
08.2017 - 08.2018
- My role required me and my partner to be responsible for the day to day running of the park
- My Duties included taking bookings over the phone as well as via emails and third-party bookings, checking in and out guest using Rez Expert, roistering of staff, ordering stock, general repairs and maintenance and dealing with any issues that arose with both guest and staff
- I was also responsible for the daily banking and paying the weekly wages of all staff.
Groundsman/Handyman
Broken Hill Tourist Park / Sturt Motel
08.2016 - 08.2017
- Duties include major works repairing and renovating cabins and motel rooms as well as meet and greet guest, checking in and out Guest using Newbooks Software
- After hours call outs plus relief in office as required
- Maintenance of grounds, swimming pools and BBQ areas and camp kitchen
- Night Patrols of Caravan Park and Motel.
Maintenance Manager
Pete's Place-Denham Lodge
01.2013 - 07.2016
- Duties included day to day Maintenance of 4 hostels and 12 Studio Apartments
- Organising and supervision of House keepers and Tradesman as needed and ground maintenance.
Plumbers T/A
Rockhampton Trade Services
01.2010 - 01.2013
- Duties involved all types of plumbing maintenance as well as plumbing of new houses and bathroom renovations
- Laying of storm water drains and sewer drains both in ground and suspended, Roofing repairs and Gutter Installation.
Contractor /Cladding Installation
Formplex
01.2000 - 01.2010
- Over 10yrs experience installing Vinyl, Aluminium, Steel, Insulated Panels and Timber Cladding to new and old houses plus installation of new Windows - Doors - Timber Decks - Patio doors and Vergola's
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Evaluated project risks and implemented mitigation strategies, ensuring successful completion of projects.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
Education
Skills
- Management: I have over 12 years' experience in Management, 4 Years Motel Management4 years as a Caravan Park Manager as well as over 4 years as a Maintenance Manager I have supervised and trained up to 15 staff at any one time and up to date with WHS policies and safe work practices I have organised and run toolbox meeting and consider myself to be conscientious, hardworking, very organised and articulate, as well as having good people skills dealing with both Customers and staff
- Plumbing: 6yrs Experience as a Plumbers T/A doing Maintenance Plumbing repairing leaking taps, bathroom rough ins and fit outs, laying sewer and storm water drains Roofing and Guttering
- Carpentry: Building frames, Patio's & Decks, hanging doors, installation of Kitchens and built-in wardrobes and assembly of flat pack furniture and cupboard and installation of floating floors, Fencing and Cladding Vinyl - Aluminium - Steel - Insulated Panels and Timber
- Plastering: both hang and stopping on new homes and renovations, installation of cornices and repairing of holes
- Tiling: both wall and floor tiles, Laying carpet tiles and vinyl planks
- Grounds Maintenance: Operation of ride on mowers, bobcat and dingo diggers, chain saw and hedges Whipper Snipers and brush cutters, Pool Maintenance
- Painting: Have years of experience in painting both internal and external using Brush, Rollers and Airless spray guns using both Enamel and Water based paints
- Reservation Management
- Front Desk Operations
- Property Maintenance
- Complaint Handling
- Sales and Marketing
- Emergency Preparedness
- Budget Planning
- Guest Relations Management
- Revenue management
- Cash Handling
- Guest experiences
- Safety Procedures
- Staff Training and Development
- Guest complaint resolution
- Staff Supervision
- Staff Scheduling
Tickets
- Drivers Licence
- RSA
- White Card
- First Aid
- CPR
- National Police Check
- Working with Children Check
- Newbooks
- Rez Expert
- ReservationKey
References
David Owner St Georges Motor Inn
Mobile: 0401 685 923
Phone: +61 3 9416 8233
Email: info@stgeorgesmotorinn.com.au
Timeline
Caravan Park /Motel Manager
Relief Work
11.2023 - Current
Motel Manager
St Georges Motor Inn
11.2018 - 11.2023
On site Park Manager
Shoreline Caravan Park
08.2017 - 08.2018
Groundsman/Handyman
Broken Hill Tourist Park / Sturt Motel
08.2016 - 08.2017
Maintenance Manager
Pete's Place-Denham Lodge
01.2013 - 07.2016
Plumbers T/A
Rockhampton Trade Services
01.2010 - 01.2013
Contractor /Cladding Installation
Formplex
01.2000 - 01.2010
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