Robert Bradridge
Noble Park
Summary
Accomplished and energetic Sales Manager with a strong history of achievement in both fine jewellery and photography sales. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include sales, team management, strong coaching focus, and working with high end products in a customer centric environment.
Overview
34
34
years of professional experience
Work History
Cluster Manager
Original Mattress Factory
09.2024 - Current
- Implemented trending initiatives to help drive sales across cluster.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Provided weekly income and quarterly cluster reports to company headquarters.
Boutique Manager
Adoria Jewels
11.2021 - 08.2024
- Drive and exceed sales targets
- Set up and consistently merchandise entire store to the highest standard
- Set up and write website copy
- Photograph product and utilise for social media marketing
- Custom design and quote bespoke jewellery and follow through manufacturing process
- Train and develop sales skills of team members
- Customer feedback management and problem solving
Flagship Store Manager
Michael Hill Jeweller
02.2015 - 03.2021
- Accountability to results.
- Create and manage successful in-store events including networking within local communities to drive customer traffic e.g Chinese New Year events to cater for a large Asian customer base.
- Utilising team members to promote and advertise via WeChat.
- Consistent and successful personal sales record.
- Highly developed visual merchandising skills.
- Drive and exceed sales targets, KPI’s.
- Guide business growth in a difficult retail climate.
- Profit and Loss management including all controllable business expenditure.
- Staff recruitment and training.
- Effectively coach the ‘Friedman’ sales management programme.
Manager and Photographer
Field of Vision Photography
07.2007 - 12.2015
- Maintain extremely high personal sales record.
- Employee recruitment.
- Training design and delivery with performance evaluations for staff development and sales management.
- Customer complaint management and escalation resolution skills.
- Liaise with company officials to develop techniques and procedures to increase sales,expand the client base, and promote brand awareness.
- Plan and prepare work schedules and assign employees to specific duties.
- Photograph individuals, families and small groups, either in studio or on location.
- Adjust apertures, shutter speeds and camera focus based on a combination of factors such as lighting, field depth, subject motion, film type, and film speed.
- Create artificial light, using flashes and reflectors.
- Manipulate and enhance scanned or digital images to create desired effects, using computers and specialized software.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork.
- Maintaining records such as attendance, correspondence and other material.
General Manager
Diamond Designs Jewellers
01.1992 - 01.2007
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Establish credit policies and operating procedures.
- Hire, train and evaluate personnel in sales and marketing promotion and dismissal.
- Record maintenance of purchases, sales and requisitions.
- Negotiate prices, discount terms and transportation arrangements for merchandise.
- Set or recommend mark-up rates, mark-down rates and selling prices for merchandise.
- Determine which products should be featured in advertising, as well as the advertising medium and timing of the advertising run.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Skills
- Strong and proven sales record
- Exceptional team management and coaching skills
- Excellent problem solving and conflict resolution ability
- Highly adaptable to changing/evolving environments
- Loyal and hardworking
- Polished communication skills
- Best practice advocate with strong attention to detail
- Honesty, integrity, accountability and loyalty displayed in my work
- Broad and detailed product knowledge of fine jewellery and the industry
- Team leadership
Timeline
Cluster Manager
Original Mattress Factory
09.2024 - Current
Boutique Manager
Adoria Jewels
11.2021 - 08.2024
Flagship Store Manager
Michael Hill Jeweller
02.2015 - 03.2021
Manager and Photographer
Field of Vision Photography
07.2007 - 12.2015
General Manager
Diamond Designs Jewellers
01.1992 - 01.2007
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