Robert Bull
Port Lincoln,SA
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
9
9
years of professional experience
Work History
Branch Manager
Telstra
01.2020 - Current
- Led branch operations to enhance customer service and sales performance.
- Developed training programs to mentor staff, fostering skill development and team collaboration.
- Implemented process improvements that streamlined workflows, increasing overall branch efficiency.
- Analyzed market trends to inform strategic decisions and adjust service offerings accordingly.
- Managed inventory control systems, ensuring optimal stock levels and reducing excess costs.
- Coordinated marketing initiatives to boost local engagement and brand visibility within the community.
- Oversaw financial reporting processes, ensuring accuracy in budget management and forecasting.
- Cultivated relationships with key stakeholders, enhancing partnerships to drive business growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Design Team Lead
Stratco
07.2017 - 11.2019
- Collaborated with cross-functional teams to develop innovative design solutions.
- Led brainstorming sessions to generate creative concepts and enhance team productivity.
- Developed and maintained design documentation, ensuring consistency across projects.
- Utilized industry-standard software tools for graphic design and project management.
- Mentored junior designers, providing guidance on best practices and design techniques.
- Evaluated user feedback to refine designs, improving overall user experience and satisfaction.
- Presented design concepts to stakeholders, gathering input to align with project goals.
- Contributed to successful product launches with the creation of visually appealing designs.
Education
Bachelor of Business, Economics, Finance & Trade - Business
Adelaide University
Adelaide, SA09-2027
Skills
- Customer service
- Exceptional communication
- Customer engagement
- Team leadership qualities
- Brand awareness
- Conflict resolution techniques
- Customer relationship building
- Business administration
- Public relations
- Teamwork and collaboration
- Problem-solving
- Time management
- Financial services
- Financial advising
- Risk analysis
Timeline
Branch Manager
Telstra
01.2020 - Current
Design Team Lead
Stratco
07.2017 - 11.2019
Bachelor of Business, Economics, Finance & Trade - Business
Adelaide University
Projects
Led workforce planning and labour optimisation across 9 Telstra retail stores, overseeing approximately $4.2M in annual labour spend. Ensured compliance with Enterprise Agreement (EA) requirements by monitoring rostering practices and workforce utilisation. Leveraged Power BI and Microsoft Office to analyse performance data, track trends, and deliver regular insights to senior leadership. Acted as a key liaison between central planning and retail teams, addressing non-compliance, reinforcing processes, and guiding stores toward improved operational outcomes.