Robert Callaughan
Summary
- Proven ability to remain calm under pressure and skillfully handle challenging situations.
- Proven ability to communicate respectfully and empathetically with excellent customer service history.
- Works well with diverse populations and fosters trusting relationships to improve outcomes.
Overview
16
16
years of professional experience
Work History
Farm Management and Maintanence
Rapture Farm
Yass, NSW
04.2017 - 04.2023
- Provided care and management of cattle and horses
- Assessed and implemented property maintenance
- Focused on solutions implementing infrastructure with team members
- Participated in internal audits regarding quality management system.
- Improved systems with addition of new features and infrastructure.
Manager
Wingham Cellars
Wingham, NSW
02.2007 - 04.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Disability Support Worker
Dundaloo Foundation
Taree, NSW
05.2009 - 06.2009
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
Education
Mental Health
Mental Health First Aid Australia
10.2016
Certificate IV in Frontline Management
Novaskill HGT Australia
Taree, NSW04.2012
Certificate of Attendance
Dundaloo Foundation
Taree, NSW05.2009
Timeline
Farm Management and Maintanence
Rapture Farm
04.2017 - 04.2023
Disability Support Worker
Dundaloo Foundation
05.2009 - 06.2009
Manager
Wingham Cellars
02.2007 - 04.2014
Mental Health
Mental Health First Aid Australia
Certificate IV in Frontline Management
Novaskill HGT Australia
Certificate of Attendance
Dundaloo Foundation