Robert Carpino
Oakleigh East,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Lead Educator / Client Focused
Monash / Deakin / Swinburne University
01.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Sales Associate
Alexanders / Sires Menswear
01.2005 - 01.2015
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
Education
Bachelor of Commerce - Accounting And Business Management
04.1986
Skills
- Problem-Solving
- Relationship Building
- Conflict Resolution
- Interpersonal and Social Skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Ability to Multitask
- Reliability
- Very strong numerically
- Effective Communication
- Professionalism
Timeline
Lead Educator / Client Focused - Monash / Deakin / Swinburne University
01.2015 - Current
Lead Sales Associate - Alexanders / Sires Menswear
01.2005 - 01.2015
University of Melbourne - Bachelor of Commerce, Accounting And Business Management
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