Robert Chan
Ormeau
Summary
Dynamic Youth Support Worker with a proven track record at Aspire Hub, skilled in crisis response and mentoring. Successfully enhanced youth development through tailored programs, fostering resilience and self-worth. Adept at collaborating with multidisciplinary teams and families to drive positive outcomes, while maintaining meticulous documentation and organizational skills.
Experienced youth support professional with strong focus on fostering positive relationships and personal growth. Skilled in crisis intervention, conflict resolution, and mentoring, with proven track record of adapting to changing needs and collaborating effectively within teams. Reliable and results-driven, capable of creating impactful programs and supporting youth in achieving their goals. Equipped with excellent communication and problem-solving skills, ensuring supportive and safe environment for all.
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with 7 years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
8
8
years of professional experience
Work History
Youth Support Worker
Aspire Hub
07.2022 - Current
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
- Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
- Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Organized educational workshops to address relevant topics such as mental health, substance abuse prevention, and career exploration.
- Coordinated field trips that provided cultural enrichment experiences linking real-world contexts with classroom learnings.
- Provided key emotional support to special needs youth.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Supported and mentored students in developing skills to become successful in community.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Monitored and evaluated impact of social services on community.
- Coordinated with local government to provide resources to clients.
- Developed and implemented strategies to enhance quality of social services.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
- Assisted in conducting needs assessments to identify key areas of service needs.
Disability and Youth Support Worker
Aruma
02.2017 - 06.2022
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
- Utilized creative arts therapy modalities like painting or music expression sessions allowing emotional release amongst participants.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
- Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
- Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
- Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
- Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Organized educational workshops to address relevant topics such as mental health, substance abuse prevention, and career exploration.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Coordinated field trips that provided cultural enrichment experiences linking real-world contexts with classroom learnings.
- Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
- Provided key emotional support to special needs youth.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Supported and mentored students in developing skills to become successful in community.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Contributed to development of individualized plans to support youth goal achievement.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Developed and implemented range of lessons and resources to motivate young people.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Monitored progress towards service plan goals.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and maintained relationships with community organizations and agencies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained accurate records of programs and services.
- Provided support to social service clients in navigating available resources.
- Developed and implemented programs to engage and empower underserved populations.
Education
First Aid Certificate
Allens Training
Queensland07-2024
Certificate IV Youth Services
Skilled Generation
Queensland10-2021
Blue Card
QLD Goverment
Queensland01-2021
Disability Yellow Card
Queensland Goverment
Queensland01-2021
Skills
- Student Support Services
- Creative Problem Solving
- Cultural Awareness
- Behavioral Encouragement
- Substance abuse awareness
- Family engagement
- Child development
- Mentoring and coaching
- Resilience Development
- First Aid Certification
- Effective Conflict Resolution
- Safety Management
- Focused Behavioral Approaches
- Youth Guidance
- Special Needs Support
- Social skill development
- Mentoring
- Program planning
- Conflict mediation
- Crisis response
- Adolescent Development
- Skill Development
- Life skills development
- Housing resources
- Collaborative Teamwork
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Certified in CPR/AED
- Microsoft Office Proficiency
- Technical Documentation Expertise
- Effective Team Building
- Effective Task Prioritization
- Client Representation
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of behavioural improvements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Samoan
Full Professional
Chinese (Mandarin)
Limited Working
Maori
Professional Working
Timeline
Youth Support Worker
Aspire Hub
07.2022 - Current
Disability and Youth Support Worker
Aruma
02.2017 - 06.2022
First Aid Certificate
Allens Training
Certificate IV Youth Services
Skilled Generation
Blue Card
QLD Goverment
Disability Yellow Card
Queensland Goverment
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