Summary
Overview
Work History
Education
Skills
Timeline
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Robert Colquhoun

Melbourne,VIC

Summary

Personable Hospitality specialist with 5 years experience in delivering exceptional customer service and high standards of customer satisfaction as head of a high-performance team. Competent in marketing and inventory control.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

West Coast Hospitality
04.2022 - 09.2023
  • Met and greeted customers upon arrival in the restaurant, and ensured their experience was a pleasurable one.
  • Opened and closed the restaurant to a high standard.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked end of day sales,transactions and hours worked to maintain accurate financial reports

Food and Beverage Manager

Western House Hotel
05.2019 - 04.2022
  • Oversaw selection, ordering and inventory controls of alcohol.
  • Master of ceremony of weddings, ensuring the wedding ran on time and the bridal party were happy at all times.
  • Managed functions such as funerals and company dinners, often with 100+ people, and 10+ staff to manage.
  • Passed on reports of each days proceeding to the next days manager.

Education

5 Higher Certificates - English, Physics, P.E, Graphic Communication

Auchinleck Academy
Ayrshire, Scotland
04.2018

Skills

  • Customer Service
  • Honed Marketing Skills
  • Conflict Resolution Techniques
  • Operations and Procedural Knowledge
  • Performance Improvement

Timeline

Restaurant Manager

West Coast Hospitality
04.2022 - 09.2023

Food and Beverage Manager

Western House Hotel
05.2019 - 04.2022

5 Higher Certificates - English, Physics, P.E, Graphic Communication

Auchinleck Academy

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Robert Colquhoun