Robert Cross
Emerald Beach,NSW
Summary
Seasoned Manager with great communication skills and a broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Marriott Smash Repairs
Armidale, Australia
02.2023 - 04.2025
- Managed daily operations of vehicle repairs and maintenance processes.
- Supervised team members to ensure quality service and adherence to standards.
- Coordinated scheduling for repair jobs and staff assignments effectively.
- Implemented safety protocols to maintain a secure working environment.
- Trained new employees on operational procedures and repair techniques.
- Conducted regular inspections of tools and equipment for optimal performance.
- Facilitated communication between departments to streamline workflows efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Program Coordinator Autobody Repair & Refinishing
MTA NSW
01.2021 - 03.2023
- Company Overview: registered RTO
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Prepared reports on progress towards program goals for management review.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Registered RTO
Manager
Seabreeze Autobody
Coffs Harbour
2016 - 2019
- Managed daily operations of vehicle repairs and maintenance processes.
- Supervised team members to ensure quality service and adherence to standards.
- Coordinated scheduling for repair jobs and staff assignments effectively.
- Trained new employees on operational procedures and repair techniques.
- Facilitated communication between departments to streamline workflows efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
Apprentice Panelbeater/Tradesman
Killens Smash Repairs
Education
O'Conner Catholic Collage
Armidale, NSW01.1995
Skills
- Autobody Repair
- Panelbeater
- Spray painter
- WorldSkills regional judge AUS
- WorldSkills Nation Chief Judge AUS
- Worldskill International Expert auto body repair AUS
- Relationship building
- Policy implementation
- Team leadership
- Coaching and mentoring
- Performance evaluations
- Time management
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Quoting and parts organization
- Customer focus
- Quality control
- Scheduling coordination
- Program management
Certification
- Cert 3 Autobody Repair Technology
- Cert 3 Autobody Refinishing technology
- Cert 4 Training and Assessment
References
References available upon request.
Languages
English
Personal Information
- Age: 47
- Gender: male
Timeline
Manager
Marriott Smash Repairs
02.2023 - 04.2025
Program Coordinator Autobody Repair & Refinishing
MTA NSW
01.2021 - 03.2023
Apprentice Panelbeater/Tradesman
Killens Smash Repairs
Manager
Seabreeze Autobody
2016 - 2019
O'Conner Catholic Collage
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