Robert Cvetkovski
Queenscliff,VIC
Summary
Driven and flexible professional with a proven track record at Red Beetle Cafe, enhancing operational efficiency and customer satisfaction. Excelled in team leadership and problem-solving, significantly improving service standards. Demonstrates exceptional organizational skills and a commitment to excellence, adept at multitasking and thriving under pressure.
Overview
12
12
years of professional experience
Work History
Cafe Manager
Red Beetle Cafe
Caroline Springs, VIC
07.2013 - 10.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Manager Trainee
Aldi
Maribyrnong, VIC
02.2012 - 07.2013
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Ensured consistent delivery of high-quality customer service through regular coaching sessions and performance evaluations for trainees.
- Maintained strict adherence to company policies, ensuring compliance with all relevant laws, regulations, and industry standards throughout daily operations.
- Opening/ closing procedures
- Cashier
- Balance end of day tills
Skills
* Hard working
* Flexible
* Available 7 days
* Well Organised
* Works Well under Pressure
* Works well as a team
Timeline
Cafe Manager
Red Beetle Cafe
07.2013 - 10.2023
Manager Trainee
Aldi
02.2012 - 07.2013