Robert Day
Mackay,QLD
Summary
I have an extensive background in Business management & sales as a Business Manager / owner with 10+ years in the hospitality field, construction industry, and live entertainment and functions. I believe that my extensive experience combined with my passion for growing business and building strong and lasting rapport with clients and businesses alike will contribute greatly to your business. I am recognised for my attention to detail and precision in the handling of complex and core business decisions. Moreover, I have a proven track record of excellent customer service with expertise in communication, having worked as a liaison between various teams to ensure the client's expectation is met while the key goals of the business are achieved creating a mutually beneficial and agreeable outcome for both sides. During my time in business management and various sales roles, I learned the demands of working within fast paced and accuracy driven environments. My work has proven to be efficient and the growth of business within existing client ranges as well as accounts with more difficult past relations thrived and were able to expand their accounts under my care. I make a priority of studying the latest industry trends and best practices, ensuring that myself and my team are bringing the most current standards to the business.
Overview
19
19
years of professional experience
Work History
Account Manager
Lang’s Building Supplies
12.2021 - 10.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Educated clients on available products and updated account information to maintain high standards of client service.
- Managed 27 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Internal Sales Clerk
Lang’s Building Supplies
03.2021 - 12.2021
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Owner/Operator
Rob Day Sound
10.2013 - 03.2018
- Managed day-to-day business operations.
- Spoke professionally with customers regarding feedback , gathering all necessary information to make educated decisions to address issues and enhance service.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Fostered strong professional network and Action to connect with quality leads.
- Charted and executed marketing strategies to gain 6 new clients in 9 months.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Employed prompt decision-making and in-depth research to resolve issues.
- Input income and expense details into database to track business finances and address variances.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Verified parts and materials through audit inspections and independent checks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
General Manager
Comfort Inn & Suites Georgian
02.2005 - 01.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared for and executed new menu implementations.
- Organized receptions, promotions and corporate luncheons.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Achieved highest employee retention rate in region.
- Promoted business through participation in and sponsorship of community events.
Business Owner/Operator
One Bed Gallery
01.2015 - 09.2015
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Input income and expense details into database to track business finances and address variances.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
Education
Windaroo Valley State High School
Bahrs Scrub, QLDSkills
- New Account Creation
- Cost Reviewing
- Order Management
- Regional Accounts
- Business Development
- Issue Resolution
- Expense Control
- Payment Collecting
- Product and Service Sales
- Time Management
- Sales Solutions
- Account Management
- Accounts Payable and Accounts Receivable
- Staff Management
- Strategic Planning
- Customer Rapport
- Vendor Management
- Business Process Optimization
- Acquiring New Customers
- Credit and Collections
- Scripting Expertise
- Verbal and Written Communication
- Managing Multiple Tasks
- Product Development
- Client Relations
- Statement Billings
- Excellent Communication Skills
- Staff Development
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Supervised team of 16 staff members.
- Established and operated 2 businesses from the ground up.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of Concierge 21st Century RMS software.
- Achieved immediately and outstanding results introducing RMS software for hotel reservation and rate management tasks.
- Used Microsoft Excel to develop inventory and revenue tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Account Manager
Lang’s Building Supplies
12.2021 - 10.2022
Internal Sales Clerk
Lang’s Building Supplies
03.2021 - 12.2021
Business Owner/Operator
One Bed Gallery
01.2015 - 09.2015
Owner/Operator
Rob Day Sound
10.2013 - 03.2018
General Manager
Comfort Inn & Suites Georgian
02.2005 - 01.2017
Windaroo Valley State High School
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