Robert Deery
WA
Summary
Ambitious and diligent worker with a strong desire to excel in the construction industry. Demonstrates valuable experience in painting/decorating from working in a family business. Also possesses a solid background in DIY retail and corporate settings. Committed to delivering high-quality results and continuously expanding knowledge and skills within the construction field. Seeking an opportunity to contribute expertise, work ethic, and passion for the industry to a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Actuarial Analyst
TCS
07.2022 - 09.2023
- Worked within the manual calculations actuarial support team of Diligenta
- Made manual calculations on a range of unitised life and pension products through the use of MS Excel and proprietary software tools such as TCS BaNCS and Jaspersoft
- Carried out calculations with strict adherence to relevant policy servicing documents and manuals
- Checked team members’ work to ensure quality
- Trained and shared knowledge with fellow team members so that they could function within the role
- Communicated our work in a satisfactory and timely manner to the operations team.
Customer Service Advisor
B&Q
04.2019 - 11.2020
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
- Participated in interactive training programs to expand knowledge of company products and policies
- Listened intently to customers to assess issues and provide accurate information
- Answered as many as twenty calls a day resolving various customer issues and queries
- Operated work assist vehicle (WAV) on shop floor for order picking
- Operated a timber saw to cut ply and mdf to customer’s specifications
- Operated both manual and battery powered pallet trucks to lift heavy pallets
- Operated a forklift truck in the warehouse for order picking
- Assembled display furniture and barbecues using hand and power tools.
Education
Bachelor of Science - Financial Mathematics and Economics
University of Galway
Galway City, Co. GalwaySkills
- Working at heights
- Working in confined spaces
- Gas testing atmospheres
- Strong written and verbal communication skills
- Interpersonal skills
- Analytical and numerical skills
- Problem solving skills
- Organizational skills
- Time management
- Customer service
- Teamwork
Certification
- WA driving licence
- Construction white card
- High risk work licence to operate EWP above and below 11m, including boom lifts, scissor lifts and vertical lifts
- High risk work licence to operate a forklift truck and high reach forklift
Timeline
Actuarial Analyst
TCS
07.2022 - 09.2023
Customer Service Advisor
B&Q
04.2019 - 11.2020
Bachelor of Science - Financial Mathematics and Economics
University of Galway
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