Robert Enriquez
Mandaluyong
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Complex Customer Service Specialist
Telstra International Philippines
04.2015 - Current
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Bachelor of Arts - Mass Communication
Far Eastern University
Manila, Philippines10-1999
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Complaint handling
- Problem resolution
- Customer relationship management
- Customer retention
Timeline
Complex Customer Service Specialist
Telstra International Philippines
04.2015 - Current
Bachelor of Arts - Mass Communication
Far Eastern University
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