Robert Falcone
Melbourne
Summary
Experienced in client relationship management and direct sales with a proven track record of meeting and exceeding sales targets. Adept at training staff, building strong customer relationships, and negotiating product pricing. Seeking to leverage extensive product knowledge and operational management skills as a Sales Account Manager to drive growth and support a dynamic team.
Overview
20
20
years of professional experience
Work History
Sales Manager
Multiform Stone Industries
06.2018 - Current
- Manage key customer accounts & customer relationships
- Establish relationships with key customers, providing personalised service & support
- Provide coaching & feedback to staff on an ongoing basis in order to improve job performance
- Obtain & nurture new client relationships
- Meet & exceed company & departmental KPIs
- Meet & exceed company & departmental sales targets
- Educate existing clients on new product offerings as well as samples & stock information
- Negotiate product pricing & service level agreements
- Provide additional support & training to key customers & staff
- Execute face-to-face sales & deals
- Keep updated & detailed CRM notes
- Stock ordering & procurement
- Developing specific sales strategies
Sales Assistant
Multiform Stone Industies
02.2012 - 05.2018
- Attended weekly team meetings to discuss updates related to current projects & products
- Performed reviews to confirm accuracy of pricing versus actuals
- Reviewed specifications to identify areas where additional information was required before submitting costings
- Performed regular stocktakes & implemented stock efficiencies
- Executed face-to-face sales & deals
- Completed project pricing & estimations
- Planned & ordered stock & production materials
- Researched current consumer trends
Store Manager
Gelatissimo
01.2009 - 01.2012
- Provided leadership & motivation to team members to increase productivity & efficiency within store
- Trained staff on cash handling procedures including daily deposits and end of day reconciliation of funds
- Trained new staff on all company policies & skills
- Opening & closing of store premises
Sales Clerk
Gelatissimo
09.2005 - 12.2008
- Organised inventory shelves to ensure products were easily accessible for customers
- Assisted co-workers during busy periods or when help was needed in other departments
- Demonstrated knowledge of store merchandise by providing detailed product information to customers
- Executed face-to-face sales
Education
Bachelor of Business - Marketing & Economics
La Trobe University
Melbourne, VIC11-2011
High School Diploma -
St Monica's College Epping
Melbourne, VIC11-2008
Skills
- Relationship building
- Sales team training
- Staff management
- Goals & performance
- Product knowledge
- Client management
- Direct sales
- Training staff
- Operations management
Timeline
Sales Manager
Multiform Stone Industries
06.2018 - Current
Sales Assistant
Multiform Stone Industies
02.2012 - 05.2018
Store Manager
Gelatissimo
01.2009 - 01.2012
Sales Clerk
Gelatissimo
09.2005 - 12.2008
Bachelor of Business - Marketing & Economics
La Trobe University
High School Diploma -
St Monica's College Epping
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