Robert Fox
Willoughby,NSW
Summary
Accomplished retail management professional with a proven track record, enhancing operational efficiency and customer satisfaction. Expert in retail operations and customer relations, adept at staff training and development. Demonstrated ability to improve sales strategies, leading to significant performance improvements across multiple stores.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Sheridan
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Store Manager
Fantastic Furniture
04.2020 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Assembly Label
01.2014 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cluster Manager
Diesel
05.2005 - 01.2014
- Implemented trending initiatives to help drive sales across cluster.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
Education
Year 12 -
Oberon High School
Oberon, NSWSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Recruiting and interviewing
- Sales Strategies
- Orientation and training
- Sales Reporting
- Performance reviewing
Timeline
Assistant Manager
Sheridan
10.2023 - Current
Store Manager
Fantastic Furniture
04.2020 - 10.2023
Store Manager
Assembly Label
01.2014 - 04.2020
Cluster Manager
Diesel
05.2005 - 01.2014
Year 12 -
Oberon High School