Summary
Overview
Work History
Education
Skills
Education
Age
Personal Characteristics
Personal Information
References
Hobbies and Interests
Timeline
Generic

Robert George

Bowen Hill,Queensland

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

30
30
years of professional experience

Work History

Store Support/Dry Goods Manager

Coles Supermarkets Pty Ltd
Mudgeeraba
11.2016 - Current
  • Manage Rosters and wage targets
  • Set up of in store promotions and visual merchandising
  • Improve performance and productivity of the store team
  • Store administration
  • Responsible for large team of 65 members
  • Responsible for creating a safe working environment for team member and customers
  • Responsible for cost control and waste and markdowns and meeting sales targets
  • Recognise and reward and celebrate successes with team members
  • Supporting all department and providing coaching and guidance to team and department managers
  • Responsible for the day to day operations of store, Grocery, Dairy and Meat Department, COB, Budgets, Forecasting and HR Requirements and Department planning
  • Work injunction with Store Manager for total store operations and compliance and perform store manager duties in there absent.

Retail Store Manager

SUPER BUTCHER AUSTRLIA PTY LTD
Oxenford
06.2016 - 08.2016
  • Develop business strategies to raise our customer count, expand store traffic and optimize profitability
  • Meet sales goals by training motivating, mentoring and proving feedback to sales staff
  • Ensure high level customer satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Report on buying trends, customer needs and profits
  • Conduct personnel performance appraisal to assess training needs and build career paths
  • Deal with all issues that arise from staff or customer (complaints, grievances etc.)
  • Prepare and control the store’s budget arming for minimum expenditure and efficiency
  • Analyse sales and revenue reports and make forecast
  • Ensure the store fulfils all legal health and safety guidelines
  • Overseeing recruitment and training of staff
  • Keeping track of stock and ordering through computerised systems
  • Controlling budget and cost of business.

Assistant Store Manager (Woolworths Metro)

WOOLWORTHS SUPERMARKETS LTD
Queensland
04.2009 - 04.2016
  • Set up of in store promotions and visual merchandising
  • Improve performance and productivity of the store team
  • Store administration
  • Responsible for large team of 65 members
  • Responsible for creating a safe working environment for team member and customers
  • Responsible for cost control and waste and markdowns and meeting sales targets
  • Recognise and reward and celebrate successes with team members
  • Supporting all department and providing coaching and guidance to team and department managers
  • Responsible for the day to day operations of store, Grocery, Dairy and Meat Department, COB, Budgets, Forecasting and HR Requirements and Department planning
  • Work injunction with Store Manager for total store operations and compliance and perform store manager duties in there absent.

QLD State Operations Manager

CASH LOGISTICS & SECURITY (QLD) PTY LTD
Slacks Creek (QLD)
01.2006 - 12.2008
  • Manage and control of 4 Department Manager and staff levels up to 75 Guards
  • Manage and control of state budget
  • Manage and control of State Vehicle Fleet (17 Vehicles)
  • Maintain administration and relevant reporting and planning systems to head office
  • Maintain and develop corporate image and reputation for the state
  • Maintain systems to measure staff performance against company standards
  • Responsible for Vault Balancing
  • Large Cash Handling
  • Manage and control Staff Training and development
  • Daily & End of Month Reports
  • Stay informed as to relevant skills and qualifications levels required by staff
  • Manage and control of the day to day operations of the state
  • Attend National Meeting and Report State activities and performance
  • Human Resource Management
  • Developing, coaching and mentoring teams.

Senior Console Operator / In-House Security

NEUMANN PETROLEUM
Beenleigh, Underwood and Albion (QLD)
10.2002 - 02.2008
  • Customer Service
  • Stock Control and Management
  • Staff Training
  • Accounts (Breezes)
  • Sales & Marketing
  • Opening and Closing of Store
  • Large Cash Handling
  • In House Security – After hours contact for 3 stores.

Operations / Sales Manager

BARLINA PTY LTD T/AS CAGEMAKER AUSTRALIA
Wacol (QLD)
09.2004 - 12.2005
  • Customer Service
  • Budgets
  • Administration Duties
  • Accounts (MYOB)
  • Tenders - $ 50,000 to $2,000,000.00
  • Staff Rosters of 10-15
  • Human Resources
  • KPI’s
  • Production and Management Reports
  • Job Costing
  • Sales & Marketing
  • Payroll of 10-15 Staff
  • Loss and profit Reporting
  • Web Site Maintenance
  • Weekly Management Meeting
  • Major Project Meetings
  • Health & Safety
  • Maintaining and exceeding budgets
  • Work Cover Management and Return to work coordinator
  • New product research and development
  • Quality Management
  • Facility Management.

Bar Tender

FIZTY’S HOTEL
Loganholme (QLD)
11.2002 - 07.2003
  • Customer Service
  • Opening & Closing of Bar
  • General Cleaning Duties
  • General Bar Duties.

Technical Service Coordinator

NYCON SECURITY GROUP
Matraville (NSW)
05.2001 - 05.2002
  • Service work coordinator
  • Remote Programmer for alarm panels
  • Customer service
  • Technical Support for 7 Technical staff and customers
  • Time Management
  • Work Reports
  • Client Base of 6000
  • Client intake of 300 per hour.

NSW Control Centre Manager (Tripe Grade 1)

ANSEC AUSTRALIAN SECURITY SERVICES
South Strathfield (NSW)
02.1998 - 02.2001
  • Customer Service
  • Payroll of 16 Staff
  • Staff selection and training
  • Staff Rosters
  • Account (MYOB)
  • Quotations
  • Reports & Management Reports
  • Data Entry
  • Meeting
  • Damage Control
  • Client Base of 10,000
  • KPI’s
  • Client intake of 1000 per hour
  • Proving Tripe Grade 1 Control Centre Service.

Response Team Officer

BELALA SECURITY SERIVCES
Cabramatta (NSW)
10.1996 - 02.1998
  • Work Experience
  • Office Administration Duties
  • Control Centre Duties
  • Reports
  • Customer Service
  • 31 Citizen Arrest Made
  • Operations Management
  • Dept
  • Of Education Security Contract RTO.

Apprentice 1st Year

BUSH’S MEAT’S
Wetherill Park (NSW) & Hinchbrook (NSW)
06.1995 - 10.1996
  • Cash Handling
  • Customer Service
  • Opening & Closing of store
  • General Apprentice duties.

Cashiering / Freezer Dept. Controller

FRANKLINS SUPERMARKET
Wetherill Park (NSW)
01.1994 - 12.1995
  • Stock Control and Management
  • Customer Service
  • Cash Handling
  • Dept
  • Reports
  • Fruit and Vegetable dept
  • Dept Roster
  • Packing
  • Cleaning
  • Merchandising
  • Promotions.

Education

Westfield Sports High School
NS

Skills

  • Microsoft Word verison: 97 to 2023
  • Microsoft Excel verison: 97 to 2023
  • Microsoft Outlook verison: 97 to 2023
  • Microsoft Power Point verison: 97 to 2023
  • Windows verison: 2000, XP, 10 and Vista
  • MYOB Verison: 13 to 15
  • Leadership & Management
  • General Computer skills
  • Workforce Management
  • Business Administration
  • Inventory Management
  • Budget Analysis
  • Team Leadership
  • Cross-Functional Team Management
  • Budget Control
  • Policy Implementation
  • Key Performance Indicators
  • Meetings And Presentations
  • Operations Management

Education

Westfield Sport High School, A.E & V.T.I - Computer Studies 2.4 Spreadsheets 11 (ms excel), FRANKLINS - Refrigeration Controller / Cashiering, PENRITH SMALLARMS TRAINING CONSULTANTS - Security Industry Act Class 1, Sub Class A and B (NSW) - Security Firearms Training Course (NSW), ALEX BEAUMONT HOSPITALITY TRAINING COLLEGE - Bar & Cocktail Course - Responsible Service of Alcohol Program (NSW), TAFE (Queensland) - Certificate in VI Leadership & Management

Age

40

Personal Characteristics

I am a diligent & hardworking person, completing task to the best of my ability with an interest to expand my knowledge in learning new things that will help me achieves my goals in life. I am a team player & have the ability to manage sections of a company well, work independently and be team leader.

Personal Information

Date of Birth: 01/01/79

References

  • Coles Supermarkets Pty Ltd, Michelle Tilsley, Store Manager, 0425 558 793
  • Coles Supermarkets Pty Ltd, Brett Morrison, Store Manager, 0423 562 414
  • Woolworths Ltd, Greg Brain, Store Manager, 0401 440 866

Hobbies and Interests

  • Soccer
  • Shooting
  • Outback
  • IT & Computer
  • Internet
  • Movies
  • Theatres
  • Gym
  • Family
  • Socialising with friends

Timeline

Store Support/Dry Goods Manager

Coles Supermarkets Pty Ltd
11.2016 - Current

Retail Store Manager

SUPER BUTCHER AUSTRLIA PTY LTD
06.2016 - 08.2016

Assistant Store Manager (Woolworths Metro)

WOOLWORTHS SUPERMARKETS LTD
04.2009 - 04.2016

QLD State Operations Manager

CASH LOGISTICS & SECURITY (QLD) PTY LTD
01.2006 - 12.2008

Operations / Sales Manager

BARLINA PTY LTD T/AS CAGEMAKER AUSTRALIA
09.2004 - 12.2005

Bar Tender

FIZTY’S HOTEL
11.2002 - 07.2003

Senior Console Operator / In-House Security

NEUMANN PETROLEUM
10.2002 - 02.2008

Technical Service Coordinator

NYCON SECURITY GROUP
05.2001 - 05.2002

NSW Control Centre Manager (Tripe Grade 1)

ANSEC AUSTRALIAN SECURITY SERVICES
02.1998 - 02.2001

Response Team Officer

BELALA SECURITY SERIVCES
10.1996 - 02.1998

Apprentice 1st Year

BUSH’S MEAT’S
06.1995 - 10.1996

Cashiering / Freezer Dept. Controller

FRANKLINS SUPERMARKET
01.1994 - 12.1995

Westfield Sports High School

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